I'd be wary about adding any more Adblue as the warning message is about quality, not quantity. In my opinion, it needs to go back to the supplying dealer to sort out, there's a whole saga about these messages.

Adding the DEF is simple, when required. It's a cheap and simple job, just be sure not to overfill.

 

A simple Adblue quality tester can be bought for £12. Might give you more leverage when talking to the car trader.

 

Get ready for the "incorrect ad blue" "drain and replace" "new sensor required" bullcrap from the dealer....

 

Regretfully there are many reported instances of "Incorrect Diesel Exhaust Fluid Quality Detected" and much of the past form requires the DEF tank to be drained and a sensor to be changed. Neither should be necessary and are not without significant cost. To date there appears to be no definitive cause for this problem and therefore a wallet busting is the preferred dealer solution! If your supplying dealer allegedly topped up the DEF tank then you should query them as to why you are getting these messages. I fear however you will be required to visit a Jag dealer and the scenario outlined by Indianajons is highly likely to play out.

 

Morning, thank you for the helpful thoughts, I am disappointed that it also a 'sensor' related problem with out a real known reason. My thoughts are it is now saying 512 miles to go, plus the 'incorrect quality' , it sounds sensor related, but it must have been running ok since last service. The dealer reliably informs me they filled with the correct AdBlue ISO 22241-1/DIN 70070

I know it is my choice, if I were to fill with AdBlue, this would clear the Amber triangle countdown? if the DEF quality issue is still there as a Amber warning, does it actually have any effect on the running of the car? how it injects, emissions etc., and will it stop the car from working?

Regards

 

This fault can only be cleared by a dealer, as far as I know. Adding fresh Adblue won't help, but once the countdown reaches zero you will not be able to start the car!

 

If you add your own adblue then the supplying dealer can have wriggle room regarding quality.
At the moment the Adblue in the car is as they supplied it so they should sort it out at no cost to yourself.
Adding your own is very unlikely to clear the warnings so you will still be at square one.
Have a look at this topic which covers this ongoing saga:

https://www.xeforums.co.uk/viewtopic.php?f=15&t=7723

 

Thank you, clear to me now, I appreciate all the advice given.

 

I know it is my choice, if I were to fill with AdBlue, this would clear the Amber triangle countdown? if the DEF quality issue is still there as a Amber warning, does it actually have any effect on the running of the car? how it injects, emissions etc., and will it stop the car from working?

Regards

It's not telling you that you only have enough ad blue to drive 500 miles but that you can only drive a further 500 miles with "incorrect quality" ad blue that it thinks it's detected. If your model is one of the later ones that only does 500 miles/litre this is likely to be caused by urea crystals on the sensor which can just be cleaned off and the fault reset. If it's one of the earlier 1000 miles/litre models then it's more likely to be a software fault. Both of which should be corrected foc by the dealer.

 

Thank you Indiana, I have read up and now been able to find other threads here, hopefully when I get in touch with Jaguar and they have a look, it will be something along the lines you mention rather than drain/replace.

 

Update: Local Jaguar garage, very helpful and good. Turns out to be a software issue where the parameters are to restrictive, they tried to clear it on the handheld diagnostic device, it had the option to tweak the parameters, but, my car would not accept. Therefore it is booked in to go on to main diagnostic device and I am assured all will be resolved.

 

I know it is my choice, if I were to fill with AdBlue, this would clear the Amber triangle countdown? if the DEF quality issue is still there as a Amber warning, does it actually have any effect on the running of the car? how it injects, emissions etc., and will it stop the car from working?

Regards

It's not telling you that you only have enough ad blue to drive 500 miles but that you can only drive a further 500 miles with "incorrect quality" ad blue that it thinks it's detected. If your model is one of the later ones that only does 500 miles/litre this is likely to be caused by urea crystals on the sensor which can just be cleaned off and the fault reset. If it's one of the earlier 1000 miles/litre models then it's more likely to be a software fault. Both of which should be corrected foc by the dealer.

I just took my 2016 XE to "Jaguar - Lookers - Park Royal" for this particular fault. I have bought my XE from Car Giant (so not sure I have any warranty).

How could I argue with them that the repair should be FOC ? Fault of manufacturer ? Any ideas guys?

 

You have a 3 year warranty and that means 36 months from registration. See when it was first registered and then ask JLR CC to help get it done FOC.

 

I had this message and the Jaguar dealer did some tests and eventually updated the PCM software. Total cost was around £550 so I contacted Jaguar customer services (CRC) as I believe the original software was not fit for purpose. They agreed to credit me with the cost of the repair. I'm surprised that this has not been the subject of a recall when it is a simple software module update.

Since then I have not had the message about the quality of the ad blue but I have had a P22EE error fault twice now. This is related to ad blue and emissions. The first time the EM light came on (steady amber). I had a local technician read the fault code but leave it on the system so that I could show it to a Jaguar dealer but before they could check it the light went off (about 1 week). Now, after about 3 months, the light has come on again - same code. Does anyone know if it is safe to continue driving the car or should it be checked by an expensive Jaguar technician? I do use the car for long journeys and don't want to risk it going into limp mode or do any damage but wonder if the fault will just clear again.

 

I do not get into codes but you may like to look at these search items all relate to the sensors and problems associated.
https://uk.search.yahoo.com/yhs/search?p=jaguar+fault+code+P22EE&ei=UTF-8&hspart=bt&hsimp=yhs-btyuser&type=bt_access

 

Thanks. The Internet has many different reasons for this fault but the most bizzare seems to be the faulty brake light circuit. All the other reasons I have found revolve around the exhaust emissions and seem to be caused by problems with the PCM module, catalyst or even a loose fitting fuel cap so there seems to be no easy answer to my question.
As I am not a Jaguar technician this probably means a trip back to the garage, which is both expensive and frustrating. Perhaps the easy answer is to change the car.

 

WARNING TO ALL
My DEF warning came on Tuesday 14th January with the 500 mile countdown initiated.
I booked the car in with JAG Inchcape in Norwich.
As per form they charge £150 for the irrelevant inspection to tell me the usual nothing about Tread, Brake pads, Discs, Exhaust Emission, etc.
I did ask them not to carry out those checks, and to focus on the warning light which is indicating the issue I want resolved, but to no avail.
I then got a call stating that to repair the DEF issue will cost me between £1200 - £1400 plus VAT.
I was taken back by this news as I have only added BP's AdBlue to the tank housed in the cars Boot. Taking the added precaution of not topping it up with Coal or Moonshine.

I requested a breakdown of the costs. £700 was to run diagnostics to ensure that what they suspect needs carrying out is correct. £700 for testing.. for testing that the warning light is stating the truth, that the warning light isn't faulty?
Leaving £720 for the repair - i.e Drain, replace sensor, replenish, Put on mask and point gun at customer...
I'm assuming its a sensor fault as the Exhaust emission during the un-required inspection actually passed. leaving only the possibility of a faulty sensor &/or build up of Adblue which crystallises around said sensor causing the DEF to incorrectly trigger.

Not accepting the cost of a plane ticket to Bangkok for repairs, I called JAG complaints. They informed me that DEF cannot be a driver or use of car issue (unless.. Coal, etc).
Therefore, they suspect that this is manufacturer fault and I shouldn't have to pay.

We are all awaiting Diagnostic results to validate.

This is where its at.. I'll let you know.

 

Darren, this is a well known problem on the XE and JLR are aware. As mentioned in this post a software tweak usually sorts it out. There was a dealer notification of what to do in this case. NEVER overfill the tank as this will start the problem as the sensors get confused. All this drain and replace nonesense is popular with many JLR dealers. Sadly I have lost the referral note to dealers at present but will try to find it for you as ammunition in your argument.

 

Found it............. SSM73290 - AJ200D Diesel exhaust fluid quality warning 17 model year- manual patch release _ TOPIx.pdf

And this also may be of use........... View attachment 8193
View attachment 8186

Those may help. I still have a feeling that there is another SSM regarding changing parameters of the DEF level.

 

The report stating £1200 for the DEF sensor. - Nitro Sensor replacement.

Nitro sensor - £309
Screw - 0.72
Kit Injector - 7.00

I then got 80% 'goodwill' from the garage - so it cost me £241.37.
I was told that I had to pay something to ensure the part would be covered under 2 year warranty.
Hell of a scam isn't it.

 

Hi Everyone.
I have opened a case with the motor ombudsman, namely that this seems to be a monopoly situation when your car is held hostage and you have to negotiate for its release with the garage going for gold with an opening gambit of £1200.
This is a symptom of Sensor management. A light comes on, only Jaguar garages can switch it off and they take full advantage of this.
It needs exposing.

The only resolution is pay as you go £1200 or extend warranty at £700 a year.

 

Hi Everyone.
I have opened a case with the motor ombudsman, namely that this seems to be a monopoly situation when your car is held hostage and you have to negotiate for its release with the garage going for gold with an opening gambit of £1200.
This is a symptom of Sensor management. A light comes on, only Jaguar garages can switch it off and they take full advantage of this.
It needs exposing.

The only resolution is pay as you go £1200 or extend warranty at £700 a year.

Darren, I found out today that not all motor traders are part of the Ombudsman scheme and sadly that particular Ombudsman is very ineffective. I hope, for your sake, that they are part of the scheme and sort it out.

 

The first time I had that message I took the car to Guy Salmon in Northampton who did all the tests and the only thing needed was an update to the software in the PCM? For all of this they charged £550 so I took it to Jaguar complaints who gave me a credit note for that amount. Next time the same fault came up (six months later) the garage agreed not to charge the £90 diagnostic fee. However they found the NOX sensor was faulty and total repair cost was £900. A NOX sensor can be bought for about £140 but Jaguar charge £635 plus fitting and a 1.5 hour drive cycle check. I used the credit note on this repair.
Fingers crossed it will all be OK now.
(BTW I bought the car from Inchcape Norwich but would never take it back to them for repair after troubles I had with them over a previous warranty repair not associated with the adblue issue.).

 

As per a previous post I had the £1300 bill from Jaguar for nox sensor and drain and refill, fought it and got eventually got refund (first said it was not covered by warranty as I had put wrong adblu in).

Since then I had the recall H149, and although Adblu was filled again then a couple of months later I go the message to refill and have done without any problems with everything doing as it should.

The Adblu scenario was my first encounter with Jaguar service and will be my last, I was told at the same visit I needed new breakpads at £800, yet an independent check this and said they did not need replacing, I did have them replaced at the independent some 8 months later at a cost of £95.

 

My Jaguar has beaten me. My fabulous XE R-SPORT 163 AUTO Italian racing red Diesel, purchased new in August 2015 has had to go !! It was perfectly
alright until last August when the Warranty ran out. First message "top up the Adblue" OK did that, then 500mls later message read " Incorrect Diesel additive detected. 500 mls before no restart" That one cost me £670 with visit from Jag Engineer to reset and clean. Great now ready to go to Spain.
We got as far as the French/Spanish border when the dreaded 500 ml countdown came on again! We had 650 mls to go. Emergency calls to Jag Helpline and their response was " You'll be alright for 500 mls but from there DON'T STOP the engine. Well we got to the Villa and parked under our car port to unload the car. This is when it got serious, I could not restart the car. I contacted the Jag dealers in ELCHE and was told to have the car transported there. Car stuck in PARK will not release without starting the car (see last posting on my site) Had to hire a car for 8 days (250 euros) pay for Tow truck (250 euros) and Pay Elche to Drain and refill the Adblue again ( 200 euros)!!. Well at least we drove home (nervously checking for messages) and 1 week after getting home another message" Incorrect Diesel additive detected. 500 mls before no restart" again. Jag at Castle Bromwich could not fit me in for a diagnosis for 2 months. Elche wanted a diagnosis before they would accept responsibility. I got my local garage to fit a new injector paid Jag Technician to reset the fault (total £650) did another 200mls and SOLD IT. I do hope the new owner does not have any more problems! Be careful, the vehicle will not restart after the countdown has expired. This very bad experience has now cost me £25,000 ( only got £10,000 part exchange) Never again will I buy a Jaguar.