[PhilB]

People need to remember that not everybody is conversant with pie, jam tart or whatever the version is called .
How about we stick to numerical version which everybody can understand without having to look up what it means.
Thanks.

 

[billvega]

People need to remember that not everybody is conversant with pie, jam tart or whatever the version is called .
How about we stick to numerical version which everybody can understand without having to look up what it means.
Thanks.

Good point, I had to look it up myself :lol: Android 9 I believe.

 

[BLZeebub]

I've got this one now aswell. My Galaxy Note 8 has been fine all the time it was running Android 8 but last week it finally got Android 9 and the issues started. I had a bit of a play yesterday and deleted and then re-connected. I then sat there and watched the car settings...

The bluetooth in the car unticked by itself and the options went grey. Then after about 10s, the tick re-appeared and the options turned white. The phone and car connected and held for a few seconds and then the bluetooth in the car unticked and the cycle repeated.

Interestingly, after about 5 cycles i was about to give up when i noticed the phone was asking confirmation of access to the contacts, despite me having allowed connections when i first re-connected.

This morning, it connected, disconnected, re-connected and then appeared to stay stable.

I'll see what happens over the next few days...

B-)

 

[billvega]

I've got this one now aswell. My Galaxy Note 8 has been fine all the time it was running Android 8 but last week it finally got Android 9 and the issues started. I had a bit of a play yesterday and deleted and then re-connected. I then sat there and watched the car settings...

The bluetooth in the car unticked by itself and the options went grey. Then after about 10s, the tick re-appeared and the options turned white. The phone and car connected and held for a few seconds and then the bluetooth in the car unticked and the cycle repeated.

Interestingly, after about 5 cycles i was about to give up when i noticed the phone was asking confirmation of access to the contacts, despite me having allowed connections when i first re-connected.

This morning, it connected, disconnected, re-connected and then appeared to stay stable.

I'll see what happens over the next few days...

B-)

I can tell you now mate, after a week of using it the bluetooth cycles until eventualy it becomes stable. Sometimes it takes once or twice sometimes five or six! It seems to connect ok but as soon as you select bluetooth as source for audio it freaks out.

On a plus note, the audio seems to be louder now than previously and better quality.

 

[BLZeebub]

I can tell you now mate, after a week of using it the bluetooth cycles until eventualy it becomes stable. Sometimes it takes once or twice sometimes five or six! It seems to connect ok but as soon as you select bluetooth as source for audio it freaks out.

On a plus note, the audio seems to be louder now than previously and better quality.

Oh joy, i only use the phone on BT so that may be why it appears stable.

Although, the fact the car BT appears to cycle and not the phone does point in the direction of JLR. That said i guess the phone could be crashing the car side but i suspect it's a change in the way bluetooth works that the car doesn't like and they certainly won't want to put any resources into it so we will have the eternal finger pointing exercise.

B-(

 

[Fredaikis]

I just upgraded from a iPhone 7 to a Samsung Galaxy S10+ and starting having this issue.
Also, my colleague is experiencing the same issue on my car with his Samsung Note 8. (happened since the android update)

So after some testing I have found out that if you disconnect the voice, music works fine without interruptions, but when both are online, it seems to crash the car's bluetooth system. (if you look at the bluetooth setting, you can actually see it completely disable -> enable)

I will try to fiddle with the bluetooth options under the Development Options to see if downgrading any versions / settings could solve the issue.

 

[lolord]

Just upgraded to the Samsung S10+. Previously had the S8+ with zero connection problems.

The S10 keeps dropping connection. Does this for about 3 cycles then becomes stable.

Madness :evil:

Hi,
I have the S8+ (model SM-G9550). No problem with Android 8 until it was updated a month ago to Android 9, which drives me crazy.
Unfortunately, the latest update does not solve the problem at this time ("Build Number : G9550ZHU3DSD3 , Android version : Pie(Android 9) , Release Date : 2019-04-26, Security patch level : 2019-04-01") : http://doc.samsungmobile.com/sm-g9550/tgy/doc.html

So S8+ or S10+ , i think there is no difference

 

[BruceTheQuail]

Mine has been working again from about 25 April, although I have only only used the phone in the car on a few days since then. It had been driving me postal, on about the 24th it was dropping out in about 1 minute intervals in a 10 minute call, which was the worst that it had been.

The improvement seemed to have been after other updates were installed.

 

[billvega]

If when you get in your car you just leave it to connect, then after 5 to 10 minutes you will be able to use it. It seems to cycle a few times before becoming stable. But if you try using it before 5 minutes it will keep dropping until you again leave it for at least 5 minutes :roll:

 

[BruceTheQuail]

That had been my experience as well until late last week. Now it kicks in immediately and no dropouts, even if I was on a call before starting the car. Fingers crossed for the drive home today, I will see whether it works.

I did install the "Force Pair" app, but I dont think it helped.

 

[BruceTheQuail]

Nope, it is stuffed. In fact on the drive home yesterday the bluetooth crashed 5 minutes in and wouldnt recognise my phone for the rest of the drive, though it was working again this morning. Into Jag tomorrow morning to see what they can do.

 

[billvega]

Nope, it is stuffed. In fact on the drive home yesterday the bluetooth crashed 5 minutes in and wouldnt recognise my phone for the rest of the drive, though it was working again this morning. Into Jag tomorrow morning to see what they can do.

It's a joke this hasn't been sorted out. Obviously a conflict between the new Android version and Jag software. It's a Jag issue, they need to sort it asap. 2019, high end cars and can't even get Bluetooth connection, piss poor.

 

[BruceTheQuail]

I got my frustration out of my system by annoying Jaguar on their Messenger account with a bunch of memes, some of which I posted on another thread. Here are some more. You should try it, it is quite cathartic. The Jaguar representative quite passionately put to me that the software would fix this, but I have my doubts. I would know tomorrow afternoon.

 

[BruceTheQuail]

After Jag did software updates on mine today the bluetooth seemed to work no problem straight away and the messages read fine although the contacts wouldnt load in. Here's hoping tomorrow I get more functionality, but just being able to make calls is a luxury at the moment so I shouldnt complain.

 

[PhilB]

After Jag did software updates on mine today the bluetooth seemed to work no problem straight away and the messages read fine although the contacts wouldnt load in. Here's hoping tomorrow I get more functionality, but just being able to make calls is a luxury at the moment so I shouldnt complain.

When the phone is connected to the car go into the bluetooth settings for the car on the phone and check it's still authorised to share contacts.
Software updates have been known to uncheck the box.

 

[Bluefire65]

So, having bit the bullet and accepted the 9.0 Android Pie update, I have the dreaded Bluetooth issue. Curiously, it seems to happen in diminishing batches at the start of a journey. Connectivity switches off and on, then settles down, albeit I have yet to go on any significant journeys since the update.

The phone does not record any apps turning off Bluetooth and logic says is the Android update but then others have had no problems and I suppose it could be an App update following on from the Pie update or a conflict with the basic ICT sofware on the Jaguar. I'll also add that I have no issues with connectivity to a bluetooth speaker.

I note that PhilB and others on the F-Pace forum who have reported no issues have ICTP Pro, as does Bruce above who has had a system update; so is there anyone who has the basic ICT with a phone, Samsung or other, that is running Android 9.0 without issue either with or without a software update to ICT

 

[BruceTheQuail]

Thanks Phil. The box was checked but I had to go into the options and refresh the contacts which sorted it. It now seems to be working , I'll post again if it doesnt.

Oddly enough I had a few instances where the music didnt turn off when I opened my door, the service guy mentioned he was driving a disco where the same thing was happening. That seems to be fixed as well.

 

[majouz]

Can anyone confirm if this problem is limited to Android Pie and standard ICT?
Anyone with ICT Pro experiencing this bluetooth issue?

 

[vitoman58]

I was getting it on the standard version but NOT on Pro version on new car. Same phone and same software version on phone.

 

[PhilB]

On mine, it was updated to 9.0 some time back.
I also manually installed the security patch shown as 1 March 2019.
I've had no issues but there are a couple of things that might be relevant.
I am still on the original Pro software in the car as from the factory - no version 18, 19 or whatever so that could be something.
After 9 was first installed, when I switched on the bluetooth on the phone, I got the usual screen saying paired devices and showing the XE.
For a time there was another Jaguar "thing"/icon below it in the "available devices" part but I never thought to get a screen capture.
That has now gone but from day one with version 9 it has connected as usual an stayed there.