[Nolnod3]

Hi all I'm new to this forum and have been checking out all the great advice for the Jaguar XE. I've recently purchased a used 18 month old XE AWD in caesium blue and the intouch services appear still registered in the other owners name. I contacted customer services who advised me to setup an account and once I had my V5 to attend any dealer who would free of charge change over owner details on the system providing I show proof of ownership.

Today 5 days after my purchase I was then told by the dealer that they would carry this out, with the charge of £60 for the pleasure. Any one else able to provide any advice as I think this is an excessive charge for something I was told would be free of charge!

Thx in advance

 

[Nolnod3]

Did you buy it from the dealer? If so, that's very naughty. When I traded my previous XE for my current one, my dealer was very fastidious and checked I had relinquished all of the In Control services, including clearing out any sat nav or phone memory. If they have supplied the car they too should have checked this thoroughly before handing over to you as the new owner. If this is the case that's very poor.

When I bought my previous XE it was an Approved Used car and on the morning I was due to collect, about an hour before handover I had an email from Jaguar In Control to let me know an account had been set up for me on the car in my name and providing instructions about how to log in. I believe this should be offered as part of the process.

I wonder how any failure to deregister previous owners leaves dealers regarding the new data protection rules?

Hi the car was bought from an independent dealer, although I contacted Jaguar customer service and had previously setup an account myself to find the message that it was still registered to the previous owner. I was informed all I had to do was take V5 and ID to my nearest dealer who would swap it over, customer service state they would only do it "in exceptional circumstance" despite me telling them I was being held to ransom for £60 for the pleasure. I will be phoning them again as I believe the previous owner will still have direct access to my vehicle! Which I am not happy with.

 

[Nolnod3]

Try this https://www.xeforums.co.uk/viewtopic.php?f=20&t=7688

Many thanks for the link to this information, it appears this is something that I can easily do myself! I will phone customer service tomorrow and they will need to deactivate the previous owner as they should not have any access to my vehicle system. If not I will most certainly escalate.

 

[Nolnod3]

I think some dealers are being very shortsighted. OK you didn't buy the car from them, but it will need servicing, etc and one day you might be tempted to buy another. Surely it makes good sense to establish a relationship with a potential customer. It takes a very short time and tiny effort for them to do this, but might well repay handsomely in the long run. I really hope you get this sorted out and can on with enjoying the car.

My sentiments exactly! Thanks for your help.

 

[Nolnod3]

Called customer service again this morning relating to the InControl issue and after producing the relevant ID for the vehicle this was swapped over without any issues. Thank you JaguarLandrover for your assistance and not so for Taggarts Glasgow who will not be getting my business in the future.