Possible new engine.... fuming....

Engine, Exhaust, Drivetrain, ECU Faults and Fixes
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147daytona
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Re: Possible new engine.... fuming....

Post by 147daytona » Fri Dec 04, 2020 9:05 am

It sounds like poor workmanship on the previous repairs! I would definitely argue that point and try to get Jaguar to pay for any work that needs doing now :o
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Deleted User 3581

Re: Possible new engine.... fuming....

Post by Deleted User 3581 » Fri Dec 04, 2020 10:26 am

147daytona wrote:
Fri Dec 04, 2020 9:05 am
It sounds like poor workmanship on the previous repairs! I would definitely argue that point and try to get Jaguar to pay for any work that needs doing now :o
That’s definitely the plan.. but have a feeling they are going to try and wriggle out of it like the first failure and apparent “other leaks” they fixed for free but never went near those areas of the engine.. hmmmmm yeah ok then!

The car has been faultless until post service and then the camshaft needed replacing so paid for chains the works. The sealing at the back of the engine (I was told)
This failed 3 times with the “master tech” doing the last repair a few weeks ago and now this.

I get the feeling they’ve bodged something to get it out and back in my hands

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147daytona
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Re: Possible new engine.... fuming....

Post by 147daytona » Fri Dec 04, 2020 2:35 pm

I wouldn't trust what any Jaguar 'master tech' says, the ones at my dealership originally said the vibration and rumbling I had in my new XE was 'normal and a feature of the car' before it was eventually found to be a dodgy prop shaft!

If needed, would it be possible to get an independent assessment of the engine done?
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Deleted User 3581

Re: Possible new engine.... fuming....

Post by Deleted User 3581 » Wed Dec 09, 2020 9:17 pm

147daytona wrote:
Fri Dec 04, 2020 2:35 pm
I wouldn't trust what any Jaguar 'master tech' says, the ones at my dealership originally said the vibration and rumbling I had in my new XE was 'normal and a feature of the car' before it was eventually found to be a dodgy prop shaft!

If needed, would it be possible to get an independent assessment of the engine done?


Bottom end is locked solid... Dealer quoted £10822.48 but a good will of 40% by Jaguar, customer relations not interested at all.

Shame they’ve now lost a customer so I’ve cancelled the wife’s Discovery. Still in shock, no clue what’s happened but to look further it’s another quote of £1044

Hillmangt
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Re: Possible new engine.... fuming....

Post by Hillmangt » Thu Dec 10, 2020 12:28 am

That is dreadful news and a difficult situation to be in. As you have said Jaguar have done repairs to it in the past and not very well by the sounds of it. This could have lead to the failure but is almost impossible to prove. If the engine is solid as you say it will almost definitely be damaged inside so what would they be further investigating. Diesel engines are supposed to last a few hundred thousand miles after all and Jaguar should be interested to find out why yours hasn’t.
If I was in that position I would source an engine from a Jaguar dismantler and have that fitted. I would probably do it myself but appreciate that not everyone would take that on. A local mechanic may take it on at a reasonable price which 10 grand is not.
You would then have a viable vehicle to use or sell on depending on how you felt about it. Most of the ancillaries could be reused though a new turbo would be needed as a precaution. I don’t know what else to suggest but agree that cancelling your other purchase is a good idea and they should be told why.
I don’t think Jaguar are any worse than than other manufacturers as the forums for those makes will prove. I think the problem lies with the shoddy practices that many main dealers partake in in the quest for profit over good customer service and good reputation which is just unacceptable.
I feel your pain.
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BRC
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Re: Possible new engine.... fuming....

Post by BRC » Thu Dec 10, 2020 6:24 am

Got to say that "good will" offer doesn't sound at all generous! Personally I would be arguing the case that it was poor workmanship that caused the problem. If this doesn't force Jaguar to do the right thing you need to get legal advice. I'd also say the Disco is even more likely to cause you problems and you may well have inadvertently done your self a favour cancelling that order.
I really hope you can get a resolution, an awful position to be put into when you have done the right thing and Jaguar are not.
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Jeff123
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Re: Possible new engine.... fuming....

Post by Jeff123 » Thu Dec 10, 2020 3:46 pm

If you end up paying for it yourself, why not just contact a few local Jaguar specialists and see what they can get you an engine and fit it for? You know it won't be cheap, but at least they may have access to the best sources of Jaguar parts etc.
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147daytona
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Re: Possible new engine.... fuming....

Post by 147daytona » Thu Dec 10, 2020 6:30 pm

I don't think you should pay for it following the work that has already been done on it. Its more than just coincidence.

I agree with what BRC posted earlier, get some legal advice and then hopefully once your dealer receives a legal letter stating that you are not going to just accept the situation, they may then rethink and offer you more or they may get Jaguar involved to help with the costs.

I imagine the temptation to just get shot of your XE is very high but your dealer and/or Jaguar should be made to sort this out.
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Jeff123
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Re: Possible new engine.... fuming....

Post by Jeff123 » Thu Dec 10, 2020 9:15 pm

By the time you have paid for legal advice you could have repaired the car - professional people aren't cheap.

Maybe the next best thing is to initially do some DIY research and send a letter to Jaguar UK stating your case and what you want them to do about it. Then just keep going and see where it leads you. A more formal approach maybe.
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Deleted User 2182

Re: Possible new engine.... fuming....

Post by Deleted User 2182 » Fri Dec 11, 2020 7:10 pm

I think there is also another issue happening here. You have had a repair done at a Jaguar dealership who are an independent business from JLR. If this was caused by a bad repair done by the dealer on a car that was out of warranty when this has happened then Jaguar Cars are not involved or liable, that might be the position they are currently taking in this. You don’t know what Jaguar are saying to the dealer what the dealer is saying to Jaguar. (We had a Ford years ago that needed a rust repair on warranty, the dealer swore blind Ford would not in any way authorise it despite them trying everything to do so, we contacted Ford directly and got it authorised immediately, the dealer was obviously not being truthful, of course they would make more profit if we paid for it rather than a warranty payment from Ford at the reduced warranty rates paid to dealers)

I agree they could offer a better goodwill gesture for customer relations but it is the dealer who should be liable and who you should direct all of your initial objections to, copy Jaguar into everything you send though so they have a full record.

A tactic could be to demand redress of the dealer and from Jaguar directly to split the cost of the repairs between them to fully cover the cost of the repairs rather then one of them standing the full cost. A decent engineers report might be able to link the two together, the first failure and repair causing the second, but spending the money on that is a gamble.

If you get nowhere and have to pay all/some of the bill then try to get them to do it at a cost price for your bit on both parts and labour, They won’t be loosing out (but won’t be gaining either) but it could save you a big chunk of cash if you can persuade them.

Cheers

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