Infotainment Software Update latest S20C_20.43.1-618886(Nov 20)

Audio, Navigation, Electronic Faults and Fixes
Thorn
Posts: 416
Joined: Sat Nov 25, 2017 4:42 pm
Location: Leeds

Re: Infotainment Software Update latest S20C_20.43.1-618886(Nov 20)

Post by Thorn » Fri Nov 20, 2020 8:48 pm

RoJo wrote:
Fri Nov 20, 2020 7:51 pm
So, the servicing dealer has had my email for two working days, and no response to me. Not impressed, I have to say.
I called my dealer this afternoon and am booked in for Monday morning.

RoJo
Posts: 744
Joined: Tue Nov 06, 2018 9:26 pm
Location: West coast of Scotland

Re: Infotainment Software Update latest S20C_20.43.1-618886(Nov 20)

Post by RoJo » Fri Nov 20, 2020 9:10 pm

My "local" dealer is a 200 mile round trip away. My service interval just happened to co-incide with a trip to Surrey, so I thought I'd kill two birds with one stone. I'll give them 'til tuesday and then call them, but I'm not likely to give them any more custom.
Currently a Caesium Blue 30T Portfolio :D
Previously a Corris grey 25D R-sport.

RoJo
Posts: 744
Joined: Tue Nov 06, 2018 9:26 pm
Location: West coast of Scotland

Re: Infotainment Software Update latest S20C_20.43.1-618886(Nov 20)

Post by RoJo » Sun Nov 22, 2020 4:26 pm

It seems I've done my servicing dealer a disservice - rebooted my mobile over the weekend and an answerphone message popped up. They'd called me on Thursday, but I must have been on another call at the time. I'll see what they have to say on Monday.
Currently a Caesium Blue 30T Portfolio :D
Previously a Corris grey 25D R-sport.

RoJo
Posts: 744
Joined: Tue Nov 06, 2018 9:26 pm
Location: West coast of Scotland

Re: Infotainment Software Update latest S20C_20.43.1-618886(Nov 20)

Post by RoJo » Tue Nov 24, 2020 11:02 am

And just to "close the loop", spoke to my servicing dealer and they told me I'll need to bring it in for them to investigate. Not going to happen anytime soon. :roll:
Currently a Caesium Blue 30T Portfolio :D
Previously a Corris grey 25D R-sport.

Thorn
Posts: 416
Joined: Sat Nov 25, 2017 4:42 pm
Location: Leeds

Re: Infotainment Software Update latest S20C_20.43.1-618886(Nov 20)

Post by Thorn » Tue Nov 24, 2020 1:13 pm

I went yesterday and was told my system was up-to-date. The 20C update is not universal.
I was shown on the dealer's system that mine had been activated.
It's all a bit curious, as I'm unaware of any updates having been received by my car since SOTA was installed in November 2019.

RoJo
Posts: 744
Joined: Tue Nov 06, 2018 9:26 pm
Location: West coast of Scotland

Re: Infotainment Software Update latest S20C_20.43.1-618886(Nov 20)

Post by RoJo » Tue Nov 24, 2020 1:26 pm

I take that statement with a large pinch of salt, especially if you're still on 19B!

Maybe Fred could let us know which dealer he got to update his? ;)
Currently a Caesium Blue 30T Portfolio :D
Previously a Corris grey 25D R-sport.

User avatar
fred
Posts: 117
Joined: Mon Oct 31, 2016 3:07 pm
Location: London

Re: Infotainment Software Update latest S20C_20.43.1-618886(Nov 20)

Post by fred » Tue Nov 24, 2020 3:28 pm

RoJo wrote:
Tue Nov 24, 2020 1:26 pm
I take that statement with a large pinch of salt, especially if you're still on 19B!

Maybe Fred could let us know which dealer he got to update his? ;)
I called JLC Jaguar at herne hill, London which is close to where I am.

RoJo
Posts: 744
Joined: Tue Nov 06, 2018 9:26 pm
Location: West coast of Scotland

Re: Infotainment Software Update latest S20C_20.43.1-618886(Nov 20)

Post by RoJo » Tue Nov 24, 2020 5:20 pm

Thanks Fred! :D
Currently a Caesium Blue 30T Portfolio :D
Previously a Corris grey 25D R-sport.

DavidW
Posts: 277
Joined: Mon Nov 21, 2016 6:32 pm
Location: Lancashire

Re: Infotainment Software Update latest S20C_20.43.1-618886(Nov 20)

Post by DavidW » Tue Nov 24, 2020 5:50 pm

On a previous vehicle I had the update done at the dealer to get the ICTP to the version that allowed SOTA updates. The next update was pushed out by Jaguar and I waited ages with the car saying the software was up to date. Eventually I called the dealer who sold it to me, a quick chat and they said we've pushed it out to you it should pick it up and there should be no problems receiving future updates. Sure enough soon after the car picked up the new software and it then did future updates with no problem.

I also thought that the car checked and downloaded the updates via the sim card in the storage compartment between the front seats, but with no data charge. On my latest car the sim had sprung out of the slot very slightly so there was no signal (the sims are a complete pain to get in or out, thankfully normally no need to mess with them), the car however still checked for new software and returned 'software up to date', just seems a bit odd.

Cheers
Current XF-S Sportbrake 3.0 TD V6,

Previous XF RSport 180D and XE R-Sport 180 (MY 16) in Odyssey Red, cold climate pack, rear parking camera, wifi hotspot, electric seats, splash guards and a detachable tow bar

chrisjp
Posts: 141
Joined: Sun Dec 24, 2017 5:11 pm
Location: Seascale, Cumbria

Re: Infotainment Software Update latest S20C_20.43.1-618886(Nov 20)

Post by chrisjp » Tue Nov 24, 2020 8:06 pm

Hmmm....I suspect that the "Software up to Date" message is a default one that displays whenever there is either no new software pushed to the car, or no connectivity.
Without the SIM connected you can still download software updates via your house's WiFi connection - if it extends to the garage or front drive. But you have to go into Settings to turn this on.
Chris Phillips. Jaguar XE HSE 250PS Petrol MY20. Portofino Blue, Light Oyster, privacy glass, heated steering wheel, Meridian 825w, space saver spare wheel, folding rear seat, black pack, 16-way driver seat

Post Reply