Infotainment Software Update latest S20B 20.27.3-568398 (July 2020)

Audio, Navigation, Electronic Faults and Fixes
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PhilB
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Re: Infotainment Software Update latest S20B 20.27.3-568398 (July 2020)

Post by PhilB » Tue Jul 28, 2020 10:27 am

I think you all need to give the dealers a call.
Often these things can be pushed out remotely.
2019 Evoque P300 HSE, Carpathian Grey.
2017 XE S 380, Carpathian grey.
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mdem
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Re: Infotainment Software Update latest S20B 20.27.3-568398 (July 2020)

Post by mdem » Tue Jul 28, 2020 10:31 am

Shall do. Thanks Phil.
MY2017 XE S, Dark Sapphire, Propellor wheels, Adaptive cruise control, Sunroof, Climate front seats, Heated rear seats, ICT Pro, Meridian 825W, Carbon fibre mirror covers and side vents, 40/20/40 rear seats, Perforated Taurus leather sports seats.

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147daytona
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Re: Infotainment Software Update latest S20B 20.27.3-568398 (July 2020)

Post by 147daytona » Tue Jul 28, 2020 6:48 pm

PhilB wrote:
Tue Jul 28, 2020 10:27 am
I think you all need to give the dealers a call.
Often these things can be pushed out remotely.
Excuse my ignorance but if the system has the ability to apply updates over the air, why should we then have to ask the dealer for the update?

I thought the whole point of OTA updates was that an owner could automatically keep their vehicle up to date without any dealer input!
MY20 Carpathian Grey 300 R-Dynamic HSE AWD + loads of extras!
Previous, MY17 Italian Racing Red 240 R-Sport

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Re: Infotainment Software Update latest S20B 20.27.3-568398 (July 2020)

Post by bob_mcn » Tue Jul 28, 2020 7:56 pm

My update to 20B happened today at midday(ish), now done. :D I have not seen any changes........yet!

When i was on 19C, i needed to get the dealer to switch something on to activate OTA, plus if i remember right i also had to switch something on myself in the menu system in the car, after that it all works, so maybe after you had the 19C update, the dealer didn't switch it on, as even their info from the HQ wasn't so clear to them to do so.. :roll:
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Re: Infotainment Software Update latest S20B 20.27.3-568398 (July 2020)

Post by wecpcs » Tue Jul 28, 2020 10:23 pm

bob_mcn wrote:
Tue Jul 28, 2020 7:56 pm
My update to 20B happened today at midday(ish), now done. :D I have not seen any changes........yet!

When i was on 19C, i needed to get the dealer to switch something on to activate OTA, plus if i remember right i also had to switch something on myself in the menu system in the car, after that it all works, so maybe after you had the 19C update, the dealer didn't switch it on, as even their info from the HQ wasn't so clear to them to do so.. :roll:
I had the same problem so a quick call to the dealer and it was done almost immediately, I could then download and install the 20B update.
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Re: Infotainment Software Update latest S20B 20.27.3-568398 (July 2020)

Post by mdem » Wed Jul 29, 2020 1:35 am

The call to the dealer sorted this out very quickly. There is something that needs to be done at their end to ensure that the updates are pushed out to the vehicles. I assume that now that this is done, future updates will arrive automatically.
MY2017 XE S, Dark Sapphire, Propellor wheels, Adaptive cruise control, Sunroof, Climate front seats, Heated rear seats, ICT Pro, Meridian 825W, Carbon fibre mirror covers and side vents, 40/20/40 rear seats, Perforated Taurus leather sports seats.

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Re: Infotainment Software Update latest S20B 20.27.3-568398 (July 2020)

Post by PhilB » Wed Jul 29, 2020 7:35 am

147daytona wrote:
Tue Jul 28, 2020 6:48 pm
Excuse my ignorance but if the system has the ability to apply updates over the air, why should we then have to ask the dealer for the update?
I thought the whole point of OTA updates was that an owner could automatically keep their vehicle up to date without any dealer input!
As you can see from a couple of recent posts, sometimes action by the dealer is needed to get the SOTA working properly.
Particularly on new cars which seem to need action by the dealer in the first instance.
Mine came on 18 and nothing was happening until I phoned the salesman who remotely got things going.
Touch wood, I've had every update since them appear SOTA including 20B which appeared yesterday.
If people are finding things stuck then a phone call can unjam things and get it going again.
2019 Evoque P300 HSE, Carpathian Grey.
2017 XE S 380, Carpathian grey.
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147daytona
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Re: Infotainment Software Update latest S20B 20.27.3-568398 (July 2020)

Post by 147daytona » Wed Jul 29, 2020 10:20 am

I think on new cars this should be made part of the PDI so the customer doesn't have this issue, however, seeing as in the past they haven't even removed the transport spring blocks from the suspension, I do wonder if OTA updates would be activated even then.

For cars that haven't had this activated it would help if the message said so and advise us to contact the dealer rather than the 'the software is up to date, no update is available'.
MY20 Carpathian Grey 300 R-Dynamic HSE AWD + loads of extras!
Previous, MY17 Italian Racing Red 240 R-Sport

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PhilB
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Re: Infotainment Software Update latest S20B 20.27.3-568398 (July 2020)

Post by PhilB » Wed Jul 29, 2020 10:44 am

I think we all know how rubbish some dealers can be.
But it's also the system that can get gummed up with people having had stuff SOTA and then it stops so the dealer can kick it into action again.
I take it you are getting your SOTA updates OK with your My20 ?
2019 Evoque P300 HSE, Carpathian Grey.
2017 XE S 380, Carpathian grey.
2015 XE S 340, British Racing Green.

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Re: Infotainment Software Update latest S20B 20.27.3-568398 (July 2020)

Post by SteveL » Wed Jul 29, 2020 12:20 pm

The SOTA video on YouTube shows a “Software update on/off” and “Software” lock button that I don’t have on my screen (see attached YouTube screen shot and my ICTP screen). Does anyone else have these buttons?

I’m on version 20A and not getting any option to update to 20B. F Pace is the same and that’s on version 19C

Thanks

02B4DE61-6145-47E0-8376-600DE4E3A3DA.jpeg

B0C82D00-0644-4ABA-9E82-D525416E758B.png

2020 XE P300 AWD R Dynamic HSE, Silicon Silver.
2018 F Pace 3.0S V6, Loire Blue

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