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Re: Infotainment Software Update latest -S19B_19.40.4-436082

Posted: Fri Nov 08, 2019 7:11 am
by Ian d
When mine had the 19B it lost all my audio amp settings, live had to be re-installed and I had to sign back into the maps.

The 19B2 was just a minor update and just had to sign into the maps before carrying on as normal.

Re: Infotainment Software Update latest -S19B_19.40.4-436082

Posted: Fri Nov 08, 2019 10:22 pm
by majouz
I got the update email notification email 2 days ago, I live in the USA. The update size was 250MB and it took me a couple days to download to my car.

Didn't notice any difference besides the Android Auto and Apple Play and for some reason the Web Browser no longer works.

Re: Infotainment Software Update latest -S19B_19.40.4-436082

Posted: Sat Nov 09, 2019 10:09 pm
by covkid
Three weeks ago my XE was in with Guy Salmon for engine mount changes and they also updated the Touch Pro software to S19A_19.24.2-375121. In Settings it shows the “Update Software” option, so I have SOTA. Software Updates are switched on (not locked software).
When I select “Check for updates” it returns “Software up to date”. How can this be, as this thread is all about S19B.....clearly there is a later version than mine but I’m not offered this when checking for an update. Is the latest being offered in batches depending on model year ( mine is MY2017)?

Re: Infotainment Software Update latest -S19B_19.40.4-436082

Posted: Sat Nov 09, 2019 10:44 pm
by 147daytona
Exactly the same as me, 19A installed by my dealer in March with SOTA enabled but always comes up with 'software is up to date'

Re: Infotainment Software Update latest -S19B_19.40.4-436082

Posted: Sun Nov 10, 2019 12:23 am
by Ian d
Your cars require a technical bulletin software update to be performed by the dealer, this then gets your car ready for SOTA. Without this, the dealer or someone with the same level would need to push the updates to you manually. This is why you get the software up to date message.

Re: Infotainment Software Update latest -S19B_19.40.4-436082

Posted: Sun Nov 10, 2019 1:16 am
by Phil
I had S19A_19.11.4 installed in May and recently was showing H232 SOFTWARE OVER THE AIR outstanding in Topix. Checking for updates was returning the Software Up to Date message for me too but just before I was about to call the dealer the update appeared last Thursday with no intervention.

It still shows H232 as outstanding now even though it has updated to 19B complete with Android Auto and Apple Carplay, so it appears you don't necessarily have to visit the dealer to have this applied.

If you have the ability to check for updates then it is likely 19B will turn up for you eventually, as mentioned previously they are releasing it to the cars in stages automatically. You can always call your dealer to check though.

Re: Infotainment Software Update latest -S19B_19.40.4-436082

Posted: Sun Nov 10, 2019 6:19 am
by PhilB
Phil wrote:
Sun Nov 10, 2019 1:16 am
If you have the ability to check for updates then it is likely 19B will turn up for you eventually, as mentioned previously they are releasing it to the cars in stages automatically. You can always call your dealer to check though.
Exactly right.
Mine was on 19A version 4 which had carplay etc but always said software was up to date when I checked.
As Phil says it seems they are rolling it out gradually so sit tight and wait.
It doesn't appear to be related to age of the car either but as he says you can always give your dealer a ring to make sure you are in the queue.
Once you have 19B the "updates on" and "lock updates" buttons on the screen disappear so it seems you are now "in the club".
:D

Re: Infotainment Software Update latest -S19B_19.40.4-436082

Posted: Sun Nov 10, 2019 10:54 am
by mrb
I booked mine in 2 weeks ahead with the dealer (Barretts Jaguar Canterbury - who are excellent) for the FOC update and the night before the car told me I had an update to upload. I didn't attempt it and I left it to the dealer. I also had an email from Jaguar telling me I had an update to upload. Maybe they only push some out to the car if they are already booked in to the dealer. It already had CarPlay.

Re: Infotainment Software Update latest -S19B_19.40.4-436082

Posted: Sun Nov 10, 2019 11:22 am
by Phil
I think it was probably a coincidence in your case, Sod's law at its best! Mine did not have the smartphone pack (no Auto or Carplay) and was not due to visit the dealer (it won't be going there now the warranty has expired and I can finally look after it myself).

It would be interesting to know how they stage the update. Making it available to all cars at once would have likely caused problems for them, particularly with bandwidth so I suspect each morning at Jaguar a script is run that selects a bunch of VINs and switches on the update for them, or something to that effect.

Re: Infotainment Software Update latest -S19B_19.40.4-436082

Posted: Mon Nov 11, 2019 9:07 am
by fred
So after days of checking for an update after seeing posts on this forum and not finding any updates... I gave up and booked an appointment with my dealer.

Few days later, got an email from Jaguar saying “we have noticed you haven’t updated .. etc”. So I went and checked and there was an update waiting now. Got it all updated to newer version , but web browser still kaput!