Updating Pro Here

Audio, Navigation, Electronic Faults and Fixes
RoJo
Posts: 605
Joined: Tue Nov 06, 2018 9:26 pm
Location: West coast of Scotland

Updating Pro Here

Post by RoJo » Tue Feb 04, 2020 8:20 pm

Hi Folks,

I'm trying to update my Pro map, but I'm hitting a brick wall. The Here site won't let me log in, but it will let me change my password, and then won't let me log in.

Anyone else having issues or is it me specific? :D
Currently a Caesium Blue 30T Portfolio :D
Previously a Corris grey 25D R-sport.

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mdem
Posts: 292
Joined: Fri Dec 01, 2017 8:29 am
Location: Blackburn, Victoria, Australia

Re: Updating Pro Here

Post by mdem » Wed Feb 05, 2020 6:13 am

It’s working OK for me at the moment.
MY2017 XE S, Dark Sapphire, Propellor wheels, Adaptive cruise control, Sunroof, Climate front seats, Heated rear seats, ICT Pro, Meridian 825W, Carbon fibre mirror covers and side vents, 40/20/40 rear seats, Perforated Taurus leather sports seats.

RoJo
Posts: 605
Joined: Tue Nov 06, 2018 9:26 pm
Location: West coast of Scotland

Re: Updating Pro Here

Post by RoJo » Wed Feb 05, 2020 7:25 am

Must be me then! :)

I'll try again this evening, thank you.
Currently a Caesium Blue 30T Portfolio :D
Previously a Corris grey 25D R-sport.

RoJo
Posts: 605
Joined: Tue Nov 06, 2018 9:26 pm
Location: West coast of Scotland

Re: Updating Pro Here

Post by RoJo » Wed Feb 05, 2020 5:32 pm

Still struggling with this.

I'm logged in to Jaguarshop.here.com and I'm trying to add my vehicle via VIN. This is recognised and then I'm asked to Validate by pressing the "confirm vehicle" button which then takes me to a "you have a connected vehicle" page but no car is associated with my account.

Car has a data sim and is connected, so where am I going wrong?
Currently a Caesium Blue 30T Portfolio :D
Previously a Corris grey 25D R-sport.

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Mercurio
Posts: 29
Joined: Fri Feb 08, 2019 8:53 pm
Location: Norfolk

Re: Updating Pro Here

Post by Mercurio » Wed Feb 05, 2020 7:01 pm

Rob Wright wrote:
Wed Feb 05, 2020 5:32 pm
Still struggling with this.

I'm logged in to Jaguarshop.here.com and I'm trying to add my vehicle via VIN. This is recognised and then I'm asked to Validate by pressing the "confirm vehicle" button which then takes me to a "you have a connected vehicle" page but no car is associated with my account.

Car has a data sim and is connected, so where am I going wrong?
I have the same issue. In my case I suspect this is because the car is still linked to the previous owner's account. I contacted Jaguar CRC about this and sent them a copy of the V5 as requested, but they have not responded. Plan B is to get this done by my local dealer when they have the car in for service in two weeks time.
2017 XE-S 340, Dark Sapphire, 19" Venom wheels
2013 XF 3.0 V6 Supercharged Portfolio, British Racing Green, 20" Hydra wheels

Colt
Posts: 172
Joined: Wed Mar 06, 2019 11:30 pm
Location: Midlands

Re: Updating Pro Here

Post by Colt » Wed Feb 05, 2020 7:05 pm

I’m sorry I can’t help but understand your frustration. I’m the same. I’ve had problems with my pro updates in the past. My new sota upgrade from the dealer seems better now. Think upgrades get done automatically. But the map updates drive me crazy. I’ll just get an annual update when I take it in for service. Why can’t jaguar be as easy as ford. All that on my ecosport Was downloaded wirelessly 🤷🏻‍♂️
XE R-Sport Santorini black 200ps petrol. Black pack, privacy rear windows, Ebony headlong, 18” black alloys, advanced park assist, heated front screen, 12x12 way heated electric seats, heated power fold door mirrors. Spare wheel.

RoJo
Posts: 605
Joined: Tue Nov 06, 2018 9:26 pm
Location: West coast of Scotland

Re: Updating Pro Here

Post by RoJo » Wed Feb 05, 2020 7:12 pm

Yep, car is registered to me and I have the remote app showing journeys etc. I've even successfully logged into the beta "my jaguar" service.

But can I get the Jaguar Here part to work....
Currently a Caesium Blue 30T Portfolio :D
Previously a Corris grey 25D R-sport.

RoJo
Posts: 605
Joined: Tue Nov 06, 2018 9:26 pm
Location: West coast of Scotland

Re: Updating Pro Here

Post by RoJo » Wed Feb 05, 2020 7:47 pm

And yet the home page of the Here website shows my recent journeys and my cars location yet no vehicle is linked to my account.

How bizarre. A call to Jaguar CRC is in order methinks!
Currently a Caesium Blue 30T Portfolio :D
Previously a Corris grey 25D R-sport.

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Mercurio
Posts: 29
Joined: Fri Feb 08, 2019 8:53 pm
Location: Norfolk

Re: Updating Pro Here

Post by Mercurio » Wed Feb 05, 2020 8:18 pm

Rob Wright wrote:
Wed Feb 05, 2020 7:47 pm
And yet the home page of the Here website shows my recent journeys and my cars location yet no vehicle is linked to my account.
Same for me. I logged in since my last post while away from my car and car was shown in its current location in the office car park.

I have the same account details (email address and password) entered into the ICTP unit in the car, so assume it is linked that way via the SIM card.
2017 XE-S 340, Dark Sapphire, 19" Venom wheels
2013 XF 3.0 V6 Supercharged Portfolio, British Racing Green, 20" Hydra wheels

RoJo
Posts: 605
Joined: Tue Nov 06, 2018 9:26 pm
Location: West coast of Scotland

Re: Updating Pro Here

Post by RoJo » Wed Feb 05, 2020 8:41 pm

I won't have time to call the CRC tomorow but I'll update on Friday :D
Currently a Caesium Blue 30T Portfolio :D
Previously a Corris grey 25D R-sport.

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