Laquer peel on bonnet and bumper

Interior and Exterior bodywork Faults and Fixes
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ackers
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Location: Shrewsbury

Laquer peel on bonnet and bumper

Post by ackers » Thu Apr 11, 2019 12:30 pm

Hi all, I hand washed my car on saturday and noticed the two stone chips i had on my bonnet had lost the lacquer around them and water had tracked inside. I started to pick off the affected area and it didn't seem to want to stop. After jet washing i also noticed large amounts of lacquer peel on the bumper. I got a few quotes ranging from £900 to £2000 to repair it, one expert told me to go back to Hatfields to get it repaired under warranty, mainly because he said the car had been resprayed as the paint was really "flat". which as I've found out is a better quality paint respray than the factory spray. The car is OEM and was six months old when i bought it, with no disclosure of any paint work. Not surprisingly Jaguar have turned down the warranty request, because the damage will have been caused by external circumstances! I was just wondering if anyone else had suffered from this?

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Beatleboy
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Re: Laquer peel on bonnet and bumper

Post by Beatleboy » Thu Apr 11, 2019 6:09 pm

I would check with Hatfields first see if they can help .If not shop about for quotes as those you have got are way over the top .Should be less than £900.00 .I would suggest going to a small body shop perhaps one recommended locally.


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Bazzamf
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Re: Laquer peel on bonnet and bumper

Post by Bazzamf » Thu Apr 11, 2019 7:02 pm

It looks like the clear coat is coming off. Has the car been repaired after an accident?
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simpler
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Re: Laquer peel on bonnet and bumper

Post by simpler » Thu Apr 11, 2019 7:36 pm

How old is the car?
How long have you had it for?
Where did you buy it from?

Please let know answers (so we can determine the correct advice).

On another post you say you work for JLR so presume you know the procedure anyway?

SimpleR


ackers
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Re: Laquer peel on bonnet and bumper

Post by ackers » Fri Apr 12, 2019 10:27 pm

The car is 3 years old.
I bought it 20 months ago, an ex OEM car.
Bought from Hatfields Shrewsbury.

Hatfields said it was normal for an approved used to have any stone chips removed by respraying it.


ackers
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Location: Shrewsbury

Re: Laquer peel on bonnet and bumper

Post by ackers » Fri Apr 12, 2019 10:30 pm

I work at the engine plant, nothing to do with paint, lacquer or warranties.


simpler
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Re: Laquer peel on bonnet and bumper

Post by simpler » Sat Apr 13, 2019 7:40 am

The wing has a manufacturing paint defect or has been repaired and fails the used approved warranty of 2yrs.

I am presuming that the following statements are correct.

1) The car is LESS than 3yr old.

or

2) The car is LESS than 24 months since you purchased it from a JAGUAR dealer as USED APPROVED.

AND

3) The cars wing has NOT been repaired since you purchased the car???



In which case do the following.

1) Call your local Jaguar dealer. Doesn't matter which one as used approved covers everywhere. Arrange for the car to be seen. Speak to the workshop manager.

2) If they don't accept as warranty then speak to the workshop manager. That's the important bit. And ask them to raise a case with JLR Customer Services.

3) You raise a case as well and give them photos, dates, and everything the workshop manager said, their name and email etc.

4) Sit back and patience. I think it will be covered by "good will" by JLR. Except a small arguement/discussion.

The issue is burden of proof. Both will say, have you had it repaired outside of the Jaguar network? The other issue is that it didn't go from being perfect to like it is in the pictures overnight or after one wash and why hasn't it been raised before?

Tricky one and I'm not sure we have the full picture here but try your luck. I think you'll be ok.


ackers
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Location: Shrewsbury

Re: Laquer peel on bonnet and bumper

Post by ackers » Sun Apr 14, 2019 10:22 am

Thank you for your reply and information. The salesman who originally sold me the car has taken the case on, he did seem fairly confident that it would get sorted, especially as its an oem.


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Vespa
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Re: Laquer peel on bonnet and bumper

Post by Vespa » Sun Apr 14, 2019 12:15 pm

A Jaguar bodyshop will check the paint depth with a special guage that they use. If that is as per the factory specs I cannnot see any reason why it should not be a warranty job. The only car I owned was in this situation after someone damaged my front bumper in a car park and an indepedant "recommended" repairer botch the repair up. I got the insurance to look at it and it was redone correctly. Flaking laquer is usually a sign of repair as it needs to be applied at the correct temperature and humidity and some repairers cannot get it correct without specialist enclosed spray booths.
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