Gloss Black Vaneer option ?!

Interior and Exterior bodywork Faults and Fixes
Policemanjim
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Joined: Tue Sep 18, 2018 9:10 pm
Location: United Kingdom

Gloss Black Vaneer option ?!

Post by Policemanjim » Thu Dec 06, 2018 10:27 am

Just been sent images of my new car and I selected the gloss black vaneer option instead of the normally selected etched aluminium option the R Sport comes with.

Am I right in thinking my car looks like it hasn’t come with it as expected ? Am I right in thinking that option effects the panels around the door speakers and follows around the dash to the other door ?

Thanks

James

7ECA0DDD-6D75-4E06-BB41-3B4A23F12046.jpeg



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PhilB
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Re: Gloss Black Vaneer option ?!

Post by PhilB » Thu Dec 06, 2018 10:39 am

That still has what looks like the aluminium mesh finisher not the black gloss.
It should be all the way across the top of the dash on what they call the "Riva" hoop and the small panels above the speakers .

Picture from the configurator with the black gloss and you can see the difference from your pic especially how the central badge stands out against the black.

Screenshot_2018-12-06 I'm one step closer to my perfect JAGUAR XE See configuration .png

XE S 380, Storm grey Pics Black venoms/black pack, 18 ways, BSM, 40/20/40, ICTPro 380, parking pack, spare wheel.
Previous: 2015 XE S 340, British Racing Green.


Policemanjim
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Joined: Tue Sep 18, 2018 9:10 pm
Location: United Kingdom

Re: Gloss Black Vaneer option ?!

Post by Policemanjim » Thu Dec 06, 2018 10:51 am

I knew it!

They will have a shock when I say I don’t want it, so it’s either replace the parts or give me my deposit back!


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PhilB
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Re: Gloss Black Vaneer option ?!

Post by PhilB » Thu Dec 06, 2018 11:06 am

Hopefully they have sent pics of the wrong car.
If not then definitely get them to put the right trim in.
Hopefully they are just bits that can easily be changed without having the dash out.
But if that's the case then tell them to poke it and get a new order with what you wanted in the first place.
XE S 380, Storm grey Pics Black venoms/black pack, 18 ways, BSM, 40/20/40, ICTPro 380, parking pack, spare wheel.
Previous: 2015 XE S 340, British Racing Green.


Warrior88
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Re: Gloss Black Vaneer option ?!

Post by Warrior88 » Thu Dec 06, 2018 11:09 am

I had my riva hoop and small panels replaced at the dealers before I picked up my car. Only took a couple of hours while I nipped into Liverpool. Go back to the dealers and they should order you a complete new hoop and door trims
Xe 180d portfolio, ultimate black, light oyster int,19in venoms


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PhilB
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Re: Gloss Black Vaneer option ?!

Post by PhilB » Thu Dec 06, 2018 11:11 am

Warrior88 wrote:
Thu Dec 06, 2018 11:09 am
I had my riva hoop and small panels replaced at the dealers before I picked up my car. Only took a couple of hours while I nipped into Liverpool. Go back to the dealers and they should order you a complete new hoop and door trims
That's good to hear and hopefully if there is a problem with his it can easily be sorted.
:D
XE S 380, Storm grey Pics Black venoms/black pack, 18 ways, BSM, 40/20/40, ICTPro 380, parking pack, spare wheel.
Previous: 2015 XE S 340, British Racing Green.


Policemanjim
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Re: Gloss Black Vaneer option ?!

Post by Policemanjim » Thu Dec 06, 2018 12:09 pm

:oops: :roll:

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PhilB
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Re: Gloss Black Vaneer option ?!

Post by PhilB » Thu Dec 06, 2018 12:28 pm

Oh FFS!
What has their response been like?
Ordering new panels?
XE S 380, Storm grey Pics Black venoms/black pack, 18 ways, BSM, 40/20/40, ICTPro 380, parking pack, spare wheel.
Previous: 2015 XE S 340, British Racing Green.


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Pongo
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Re: Gloss Black Vaneer option ?!

Post by Pongo » Thu Dec 06, 2018 12:41 pm

Surely each new car has a build spec that is programmed into the production line etc so no chance of being built wrong.

It is not more likely that the spec didn't each the factory and that it is a dealer order issue ?

I'm assuming it is the dealer who is sending policemanjim the pics of his new car - and it is they who will be responsible ?
2016 XE-S 340


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PhilB
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Re: Gloss Black Vaneer option ?!

Post by PhilB » Thu Dec 06, 2018 12:45 pm

The dealer is supplying a car that isn't what the customer ordered so hopefully in this case the dealer will sort it out.
If the factory made a cock up then it falls back to the dealer who is supplying a car that isn't as ordered and the dealer and the factory can argue about it.

In most of the cases I've seen of this it's the dealer who has made the cock-up in the order.
XE S 380, Storm grey Pics Black venoms/black pack, 18 ways, BSM, 40/20/40, ICTPro 380, parking pack, spare wheel.
Previous: 2015 XE S 340, British Racing Green.


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