My 300 sport was ordered with 18 way seats and light headlining, but it arrived to me with 14 way seats and black headlining, (std for the model), the order sheet that was sent to the factory shows 18 way, and light, so my cockup was at the factory end, we (the dealer and I) came to an agreement of the difference in price etc. refunded ok, otherwise it was rejection or replace all the internals, i think the dealer (Chester) had some choice words with the factory.PhilB wrote: ↑Thu Dec 06, 2018 12:45 pmThe dealer is supplying a car that isn't what the customer ordered so hopefully in this case the dealer will sort it out.
If the factory made a cock up then it falls back to the dealer who is supplying a car that isn't as ordered and the dealer and the factory can argue about it.
In most of the cases I've seen of this it's the dealer who has made the cock-up in the order.
Ps. don't let them know, but i actually prefer the black roof lining and the 14 way seats, so all was not lost.