Suspension "clunking" noise

Wheels, Tyres, Suspension, Chassis, Faults and Fixes
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loh_meow
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Joined: Sun Oct 01, 2017 2:38 am
Location: Singapore

Suspension "clunking" noise

Post by loh_meow » Wed Feb 28, 2018 12:26 am

I have the MY18 XE-S. Since the day I took delivery of the vehicle, I've always had this sound coming from the rear right suspension. It sounds more like a "clunk" than the usual suspension "knock" that you hear for typical suspension related issues.

I've sent the car in to the dealership a few times and they tell me it's normal, all JLR cars with dynamic suspension do that. I think it's rubbish. I've owned VWs, Audis, Alfa Romeos etc. and have never had a car whose suspension was designed to "clunk".

The sound is usually obvious only when there is large strut displacement i.e. slow speed over the tiny plastic humps or going fast over a dip in the road. Anyone else with similar issues?
MY18 XE-S, Yulong White


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PhilB
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Re: Suspension "clunking" noise

Post by PhilB » Thu Mar 01, 2018 10:14 am

It's certainly not normal.
I haven't experienced any clunking on either of my S's.
It's certainly not a feature of adaptive suspension.
Sounds like a suspension issue and I remember someone else on here having a clunk on the XE.
I think it was a loose or knackered shock mounting.
Current: XE S 380, Storm grey Pics Black venoms/black pack, 18 ways, BSM, 40/20/40, ICTPro 380, parking pack, spare wheel.
Previous: 2015 XE S 340, British Racing Green.


loh_meow
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Re: Suspension "clunking" noise

Post by loh_meow » Thu Mar 01, 2018 3:12 pm

Thanks Phil.

I'm getting the getting the car in for diagnostics again in a couple of weeks. I hope they get it sorted out. It's annoying me to no end.
MY18 XE-S, Yulong White


loh_meow
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Location: Singapore

Re: Suspension "clunking" noise

Post by loh_meow » Mon Mar 19, 2018 2:06 pm

Just an update to the suspension noise. The dealer removed and re-seat the rear right coil spring. The sound is gone now.
MY18 XE-S, Yulong White


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richmond
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Re: Suspension "clunking" noise

Post by richmond » Mon Mar 19, 2018 2:37 pm

That's good; the dealer has done what he should do and you have a car that's behaving correctly. :)
John
2016 XE Italian Racing Red Prestige 2.0i 200
Prev. 2011 XFS


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147daytona
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Re: Suspension "clunking" noise

Post by 147daytona » Mon Mar 19, 2018 6:27 pm

That's great that you've got it fixed at last.

Was it the same dealership that eventually fixed it as who told you it was normal? If it was, I hope you got a damn good apology!
MY17 240 R-Sport, IRR, Black Pack, Park Pack, Cold Climate Pack, 19" Twin 5 Spokes, Jet/Red Interior, 10 Way + Lumbar, Split Rear Seat, ICT Pro, Illuminated Tread Plates, Configurable Mood Lighting, Alloy Paddles & Pedals, Homelink, Spare Wheel.


loh_meow
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Location: Singapore

Re: Suspension "clunking" noise

Post by loh_meow » Mon Mar 19, 2018 10:25 pm

147daytona wrote:
Mon Mar 19, 2018 6:27 pm
That's great that you've got it fixed at last.

Was it the same dealership that eventually fixed it as who told you it was normal? If it was, I hope you got a damn good apology!

Same dealership! There's only 1 in a small country like Singapore :)

I did request for a different Service Advisor to attend to my case. I wanted the problem looked at with a fresh pair of eyes.
MY18 XE-S, Yulong White


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