Disc and Pad Replacement

Wheels, Tyres, Suspension, Chassis, Faults and Fixes
Mike87
Posts: 57
Joined: Mon Dec 17, 2018 4:43 pm
Location: Hertfordshire

Re: Disc and Pad Replacement

Post by Mike87 » Tue Dec 18, 2018 11:23 pm

XES Owner wrote:
Tue Dec 18, 2018 10:45 pm
That's crazy - Over the three years I've had my XE I've had the air con repaired twice under warranty - no charge (Just waiting for it to fail again !!)
As for the £100, that's not a lot of work considering most JLR retailers charge £150 per hour labour cost. Still they shouldn't be charging for work that is covered by a warranty.
If it's any help I had a breakdown 30 minutes out of warranty and Melinda Pawar, Case Manager, UK Customer Relationship Centre assisted me in getting the necessary repair (failed alternator) under warranty. Contact info, T: +44 (0) 1926 691585, e-mail: jagcrc@jaguarlandrover.com.
If you ring her you will probably receive a message that she is away from her desk, so leave your name and number and ask her to call you back. This may take a day or so (I think she's pretty busy with disgruntled customers).
Best of luck in pursuing your claim (although you shouldn't have to rely on luck to get repairs carried out on a 2 year old, low mileage car).
Wow, that's amazing. So really I'm the only one who they've told this "service" on air con is mandatory and I have to pay for it..
How bizzare.

Can't remeber the exact figure but it was around £100 could have been more. They just threw so many numbers at me I got a bit disorientated.
A service cost is fine, but wen it's 5 times that.. It's just not making sense.

Thank you so much! I very well may need to call her tomorow once jaguar reach a decision.
Maybe even before they do.

I really appreciate that. Thank you.

And I agree, 10,700 miles, 23 months old. It's surely far too new to have these things go wrong.
If jaguar don't want to cover it. They're then accepting that their rear break discs and pads will only last 10k..surely they can't happily accept that.


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PhilB
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Location: South Buckinghamshire

Re: Disc and Pad Replacement

Post by PhilB » Wed Dec 19, 2018 7:09 am

Mike87 wrote:
Tue Dec 18, 2018 11:23 pm
Wow, that's amazing. So really I'm the only one who they've told this "service" on air con is mandatory and I have to pay for it..
How bizzare.

Can't remeber the exact figure but it was around £100 could have been more. They just threw so many numbers at me I got a bit disorientated.
A service cost is fine, but wen it's 5 times that.. It's just not making sense.

Thank you so much! I very well may need to call her tomorow once jaguar reach a decision.
Maybe even before they do.

I really appreciate that. Thank you.

And I agree, 10,700 miles, 23 months old. It's surely far too new to have these things go wrong.
If jaguar don't want to cover it. They're then accepting that their rear break discs and pads will only last 10k..surely they can't happily accept that.
From what has been said this aircon "service" isn't mandatory.
Nobody can find it in any service schedule for the XE apart from checking the aircon operation which is expected.
Threatening that if you don't have it done will invalidate your warranty is getting close to fraud as unless it is a written requirement in the service schedule then it won't invalidate your warranty.

I would refuse to pay anything for this "service" as it isn't necessary.
If they insist then ask to see written documentation to show it is required during a normal service.
Ask to see written documentation to prove that if it isn't done your aircon system will no longer be covered by the car's warranty.

When all is finished with this episode then change the dealer you are getting yours serviced at.
XE S 380, Storm grey Pics Black venoms/black pack, 18 ways, BSM, 40/20/40, ICTPro 380, parking pack, spare wheel.
Previous: 2015 XE S 340, British Racing Green.


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BRC
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Location: Surrey

Re: Disc and Pad Replacement

Post by BRC » Wed Dec 19, 2018 7:24 am

Absolutely spot on advice! Furthermore i've just had a look into the service requirements in regards brake fluid and that is normally renewed on the second service or 48 months, certainly not at 10K miles/2years.
Have to say 48 months does sound somewhat extended!
Looking forward to hearing the outcome of all this but it would appear this dealer should not be the first or last choice come the next service.
XE Portfolio as a daily driver and Z4 because I still can!


BOBCDP
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Location: Vale of Glamorgan

Re: Disc and Pad Replacement

Post by BOBCDP » Wed Dec 19, 2018 10:49 am

Mike87 wrote:
Tue Dec 18, 2018 7:58 pm
Martyn UK wrote:
Tue Dec 18, 2018 7:30 pm
The aircon service charge is not on. Is the service garage an official Jaguar approved?

Yes, it's definitely an approved dealership. Almost bought a car from them before I found my current car, as they're local.
Had to take it there for the service to be legit to enable me to keep my warranty going.

I noticed your comment above and if I read that correctly, they have told you that you have to go to them to keep the standard 3 year warranty valid. If they did, that is just an outright lie. You can take it to any approved dealership during the 3 year period.

Very sorry to hear your tale of woe which just seems to prove once again that garages very often see customers with no mechanical knowledge whatsoever as the "goose that lays the golden egg"

You should be able to expect a high level of honesty and service from any garage and especially from a manufacture approved dealership. Sadly this is not always the case and on so many occasions customers get ripped off for all those "unnecessary extras we can add on to the bill and get away with"

It might be worth investigating the history of your car. It would seem that so many of the low mileage ones were registered, not sold and then stored outside for long periods which can certainly cause degradation of discs. Mine was July 15 and I bought it in June 16 with 5500 miles on the clock. I found out from the DVLA by chance that it had SORN declared on it and was off the road for 6 months in the first year. I may have just been lucky, but my discs are fine (at least on the outside where I can see) and the car has now done 24000 miles.

As regards the air con as other have said, what the dealer has told you is complete cobblers. Mine was actually blowing warm air when I bought it and was re-gassed at 1 year, then again at 2 years and then at 3 years they finally changed the condenser saying they had found a very slight leak. They had found my front camera and pulled the plug out, but had failed to notice the rear camera which was recording conversations in the car. It was pretty obvious when I played the recordings back that they could not find the cause of the problem and in the end decided to try changing the condenser which was the cause of the problem all along. The car had it's first service at 2 years but never any mention of an air con service.

Sounds to me like your dealer has found a new way to to make easy bucks from all the unsuspecting punters. £1K for every 10 cars serviced, not bad at all!!
MY16 2015 R-Sport 180d, Auto, Yulong White,


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Vespa
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Location: North West UK

Re: Disc and Pad Replacement

Post by Vespa » Wed Dec 19, 2018 1:58 pm

Well having read through all the posts on this subject it looks as if the dealer in question is taking the mickey. Go to your online service history
https://osh.jaguar.com/ Enter your VIN and access services. You will see the first delivery service. At the bottom you will see a box with pre delivery service. Click on that and a dropdown of all the current and future services are listed. Read all for the service you wish but also check the very bottom of that service for JLR recommendations. These are what JLR consider worth doing at your expense to keep things 100%. NO WHERE does it say aircon service, just check the function. There is no service required until a part fails or the system fails to operate efficiently. Coolant is just "Top up" Brake fluid is optional at years 2, 4, 6 etc I would have that changed anyway for safety. The most the aircon needs if it's working OK is a pollen/cabin filter change. That is part of the service and inc in the service cost. Change your dealer after this service.
180 diesel XE R Sport, with many extras :D


Mike87
Posts: 57
Joined: Mon Dec 17, 2018 4:43 pm
Location: Hertfordshire

Re: Disc and Pad Replacement

Post by Mike87 » Wed Dec 19, 2018 2:41 pm

BOBCDP wrote:
Wed Dec 19, 2018 10:49 am
Mike87 wrote:
Tue Dec 18, 2018 7:58 pm
Martyn UK wrote:
Tue Dec 18, 2018 7:30 pm
The aircon service charge is not on. Is the service garage an official Jaguar approved?

Yes, it's definitely an approved dealership. Almost bought a car from them before I found my current car, as they're local.
Had to take it there for the service to be legit to enable me to keep my warranty going.

I noticed your comment above and if I read that correctly, they have told you that you have to go to them to keep the standard 3 year warranty valid. If they did, that is just an outright lie. You can take it to any approved dealership during the 3 year period.

Very sorry to hear your tale of woe which just seems to prove once again that garages very often see customers with no mechanical knowledge whatsoever as the "goose that lays the golden egg"

You should be able to expect a high level of honesty and service from any garage and especially from a manufacture approved dealership. Sadly this is not always the case and on so many occasions customers get ripped off for all those "unnecessary extras we can add on to the bill and get away with"

It might be worth investigating the history of your car. It would seem that so many of the low mileage ones were registered, not sold and then stored outside for long periods which can certainly cause degradation of discs. Mine was July 15 and I bought it in June 16 with 5500 miles on the clock. I found out from the DVLA by chance that it had SORN declared on it and was off the road for 6 months in the first year. I may have just been lucky, but my discs are fine (at least on the outside where I can see) and the car has now done 24000 miles.

As regards the air con as other have said, what the dealer has told you is complete cobblers. Mine was actually blowing warm air when I bought it and was re-gassed at 1 year, then again at 2 years and then at 3 years they finally changed the condenser saying they had found a very slight leak. They had found my front camera and pulled the plug out, but had failed to notice the rear camera which was recording conversations in the car. It was pretty obvious when I played the recordings back that they could not find the cause of the problem and in the end decided to try changing the condenser which was the cause of the problem all along. The car had it's first service at 2 years but never any mention of an air con service.

Sounds to me like your dealer has found a new way to to make easy bucks from all the unsuspecting punters. £1K for every 10 cars serviced, not bad at all!!

Its not that they said I need to go through them as a dealership to keep the warranty, sorry, I have been unclear.
They have said that they "always perform a service on the air con, for the benefit of the customer. Air con is a warranty item, but we always carry out a service as part of our work to ensure if you the customer needs to make a warranty claim, you can, but can only do that if the air con has been serviced"
So it requires its own service in order for me to have any back up regarding warranty on it.

As far as I was aware it was just a showroom/sales persons car. I did find out (soon after I bought it) that jaguar weren't aware of my purchasing the car, and didn't have me on record. So I needed to update them or I wouldn't be able to have any warranty at all. Odd situation. Its currently under manufacturers warranty, and in a year I believe, will roll over to approved warranty.

I can only hope jaguar come to a conclusion today, maybe they have already and i'll get a call from the garage soon, saying jaguar are happy to have the break discs and pads done on warranty.
They surely could not in all honesty, agree to it being wear and tear, they would then be admitting that jaguar parts, discs and pads are only good for less than 10,000 miles. Surely they'd see that as unacceptable? Because i do

I am very new the the jaguar family (first jag) and was hoping to have this entry level jag as an environmentally friendlier, more affordable to run option, so I could experience an exec car. Realising mots may be costly and services are £265, (without the topping up of liquids, which is fine, shouldn't be too much added on) I thought with it being so new, there shouldn't be such problems for a while.
So with a service costing over 5 times the set price, its disappointing


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PhilB
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Re: Disc and Pad Replacement

Post by PhilB » Wed Dec 19, 2018 2:42 pm

@Mike87,
I have opened a topic in the Customer relations section on this matter.
Dan the rep has requested you send him a Pm (CRC@Jaguar) giving your contact details, the VIN of your vehicle and details of the dealer you are having issues with and a run down of what has happened so far.
Thanks.
XE S 380, Storm grey Pics Black venoms/black pack, 18 ways, BSM, 40/20/40, ICTPro 380, parking pack, spare wheel.
Previous: 2015 XE S 340, British Racing Green.


Mike87
Posts: 57
Joined: Mon Dec 17, 2018 4:43 pm
Location: Hertfordshire

Re: Disc and Pad Replacement

Post by Mike87 » Wed Dec 19, 2018 2:46 pm

Vespa wrote:
Wed Dec 19, 2018 1:58 pm
Well having read through all the posts on this subject it looks as if the dealer in question is taking the mickey. Go to your online service history
https://osh.jaguar.com/ Enter your VIN and access services. You will see the first delivery service. At the bottom you will see a box with pre delivery service. Click on that and a dropdown of all the current and future services are listed. Read all for the service you wish but also check the very bottom of that service for JLR recommendations. These are what JLR consider worth doing at your expense to keep things 100%. NO WHERE does it say aircon service, just check the function. There is no service required until a part fails or the system fails to operate efficiently. Coolant is just "Top up" Brake fluid is optional at years 2, 4, 6 etc I would have that changed anyway for safety. The most the aircon needs if it's working OK is a pollen/cabin filter change. That is part of the service and inc in the service cost. Change your dealer after this service.
Ah thats a fantastic tip, I shall do that today.
Thank you for the link, will be doing that, there will only be one service on there, but I can see what was said for it.

Yeah i need to be able to prove that the air con is not something that requires its own service according to documentation by jaguar. Then them saying its mandatory is just them and no other dealership doing so.
Thank you I will give that a read this afternoon


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PhilB
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Location: South Buckinghamshire

Re: Disc and Pad Replacement

Post by PhilB » Wed Dec 19, 2018 2:47 pm

Mike87 wrote:
Wed Dec 19, 2018 2:41 pm
They have said that they "always perform a service on the air con, for the benefit of the customer. Air con is a warranty item, but we always carry out a service as part of our work to ensure if you the customer needs to make a warranty claim, you can, but can only do that if the air con has been serviced"
So it requires its own service in order for me to have any back up regarding warranty on it.
No that is untrue.
They do that to make money.
The aircon does not require any form of extra service at all.

Please read my previous post about sending a Pm to customer service to sort this mess out.
XE S 380, Storm grey Pics Black venoms/black pack, 18 ways, BSM, 40/20/40, ICTPro 380, parking pack, spare wheel.
Previous: 2015 XE S 340, British Racing Green.


Mike87
Posts: 57
Joined: Mon Dec 17, 2018 4:43 pm
Location: Hertfordshire

Re: Disc and Pad Replacement

Post by Mike87 » Wed Dec 19, 2018 2:55 pm

PhilB wrote:
Wed Dec 19, 2018 2:47 pm
Mike87 wrote:
Wed Dec 19, 2018 2:41 pm
They have said that they "always perform a service on the air con, for the benefit of the customer. Air con is a warranty item, but we always carry out a service as part of our work to ensure if you the customer needs to make a warranty claim, you can, but can only do that if the air con has been serviced"
So it requires its own service in order for me to have any back up regarding warranty on it.
No that is untrue.
They do that to make money.
The aircon does not require any form of extra service at all.

Please read my previous post about sending a Pm to customer service to sort this mess out.

Thanks Phil, I did contact them and asked for her, but they said there is no need to have an case manager yet, as its still being debated by jaguar and the dealership. Once a decision has been made and I have grounds to fight it, I can then use her :)

But yes, how silly for one lone dealership (I only realise they are alone in this now) say that a service is a must, and they do it without asking as "its looking after the customer" for an extra hundred and something pounds..


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