Change of owner

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Heysham
Posts: 6
Joined: Sat Oct 10, 2020 7:00 pm
Location: Lancashire

Change of owner

Post by Heysham » Sun Oct 11, 2020 4:53 pm

Hi, I have just purchased a XE R-Sport from a none Jaguar dealer, hopefully picking up next week, how do I change ownership with Jaguar so I can use the Jaguar app and update my maps, the last owner hasn't notified Jaguar he has sold it.

rayaans
Posts: 28
Joined: Sat Oct 03, 2020 8:56 pm
Location: Yorkshire

Re: Change of owner

Post by rayaans » Sun Oct 11, 2020 5:02 pm

So I initially phoned the dealer last week. And they wanted to charge for the service! £87 they said

I phoned another dealer who said just get in contact with JLR customer relations team via email and they'll do it FOC providing you take a photo of the V5

All took less than 2 days to get done.

their email is jagcrc@jaguarlandrover.com
2015 XE S - IRR/Pimento, Pan roof and more.......

Heysham
Posts: 6
Joined: Sat Oct 10, 2020 7:00 pm
Location: Lancashire

Re: Change of owner

Post by Heysham » Sun Oct 11, 2020 5:29 pm

Thank you that's great, I'm swapping my private plates to it so I guess they will want to see V5 under new / my reg.

rayaans
Posts: 28
Joined: Sat Oct 03, 2020 8:56 pm
Location: Yorkshire

Re: Change of owner

Post by rayaans » Tue Oct 13, 2020 12:23 am

Heysham wrote:
Sun Oct 11, 2020 5:29 pm
Thank you that's great, I'm swapping my private plates to it so I guess they will want to see V5 under new / my reg.
No they dont. They just want to see your name and the V5 for the VIN number.

I put on a private plate too but obviously the original reg V5 came quicker so I just sent them that via email. All sorted within a day
2015 XE S - IRR/Pimento, Pan roof and more.......

Heysham
Posts: 6
Joined: Sat Oct 10, 2020 7:00 pm
Location: Lancashire

Re: Change of owner

Post by Heysham » Tue Oct 13, 2020 9:59 am

That's great, does the incontrol app work as soon as they change owner, many thanks rayaans

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Presto
Posts: 6
Joined: Tue Sep 08, 2020 3:10 pm
Location: Mansfield, UK

Re: Change of owner

Post by Presto » Tue Oct 13, 2020 1:07 pm

Thanks Rayaans - just e-mailed to get mine changed over
MY18 XE 2.0D RSport (240) Automatic AWD Santorini Black
MY08 Suzuki GSX1400

rayaans
Posts: 28
Joined: Sat Oct 03, 2020 8:56 pm
Location: Yorkshire

Re: Change of owner

Post by rayaans » Wed Oct 14, 2020 3:46 pm

Heysham wrote:
Tue Oct 13, 2020 9:59 am
That's great, does the incontrol app work as soon as they change owner, many thanks rayaans
Yes, so essentially they take the previous owner off so its fresh. Once you register and download the app, you have to add your car to the online inportal home page and then it should work immediately
2015 XE S - IRR/Pimento, Pan roof and more.......

Heysham
Posts: 6
Joined: Sat Oct 10, 2020 7:00 pm
Location: Lancashire

Re: Change of owner

Post by Heysham » Wed Oct 14, 2020 3:57 pm

Contacted them yesterday and sorted today, that's good customer service.

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