DPF Clogging

All Jaguar XE related discussions
RoJo
Posts: 664
Joined: Tue Nov 06, 2018 9:26 pm
Location: West coast of Scotland

Re: DPF Clogging

Post by RoJo » Fri Sep 11, 2020 6:45 pm

AA warranty refused to pay out on what grounds?
Currently a Caesium Blue 30T Portfolio :D
Previously a Corris grey 25D R-sport.

User avatar
BRC
Posts: 519
Joined: Mon Jun 25, 2018 8:01 pm
Location: Pot hole county, aka Surrey

Re: DPF Clogging

Post by BRC » Sat Sep 12, 2020 7:12 am

That's a very sorry tale and some of which (at least from a distance) doesn't seem to read right. If there had been problems with the DPF then the car should have warned you and gone into "restricted performance" mode. That should have been your cue to sort matters out. The fact you also report over heating and turbo damage shouldn't have been a consequence of a full DPF.
Regretfully the early cars did suffer with more than their fair share of problems many of which were present the day the car left the factory and have continually manifested themselves ever since. Some of these were resolved under warranty and some were not even though they should have been. Your NOX sensor is typically one that should have been a warranty.
XE Portfolio now replaced by an XF R Sport and a Z4 garage queen!

pajp16
Posts: 4
Joined: Fri Sep 11, 2020 4:59 pm
Location: Midlands

Re: DPF Clogging

Post by pajp16 » Sat Sep 12, 2020 10:15 am

@Rojo. The A.A. warrantee was supplied with the car from Carstore (used to be Evans Halshaw) and described as a premium product. However its actually fulfilled by a company called Motorway direct and when I came to read the fine print its terrible. Anything associated with or connected to the Exhaust system is excluded, which on a Euro 6 car includes the DPF, EGRs, Turbo and probably about another third of the engine bay.

After further investigation they also dont cover anything that uses or is connected by flexible pipes which excludes the air-conditioning, turbo intercooler and oil systems. Not much left really. They are also heavily playing on Covid to not talk to enyone, all diagnosis has to be done by email and photographs.

Evidently A.A. now do not use them for their warranttee requirements which is good but wont enter into conversation about Motorway direct. Instead you get refered to Resolver to make official complaints which I have done. Im looking forward to a reply sometime in 2022.

@BRC. There was no warning at all except the engine warning light. As soon as it came on I stopped driving it and called the garage. It has never gone into limp mode, it doesnt throw any black smoke, nothing at all. The garage technician drove it and it still drives well as if nothings wrong. It all seems to be working, but isnt.

It was a risk buying it I suppose, I have always been warned about prestige motors and the after sales system but I like the car. Im old enough to remember Jaguar in the leyland days and should have known better. Never to old to learn eh!

User avatar
Fighterpilot
Posts: 33
Joined: Sun Aug 16, 2020 10:48 am
Location: NW

Re: DPF Clogging

Post by Fighterpilot » Sat Sep 12, 2020 11:18 am

From reading posts on here there may just be a solution. The XE has a very good DPF system and gets very hot burning off most off the particulate. From how I read your post the car is still running. Several years back some people added a bit of paraffin to their diesel fuel to clean the injectors. I do not recommend this but there are many propriety DPF cleaners out there and also many EGR cleaners. I would suggest using one of the "clean all" system cleaners such as Wynns Extreme Diesel Cleaner at around £7 or £8. This is supposed to clean all the parts affected. I am sure that there is an EGR low pressure valve and a high pressure valve in the XE and there is also a NOx sensor, which you had replaced previously. Because your car is EU 6 compliant it has a 2 EGR valve set up. You have little to lose with adding a bottle of the cleaner and see how it goes. As long as the engine runs it may just do the job.
R Sport 180D 2015

XE123
Posts: 127
Joined: Sat Sep 22, 2018 8:49 am
Location: West Midlands

Re: DPF Clogging

Post by XE123 » Sat Sep 12, 2020 11:19 am

pajp16 wrote:
Sat Sep 12, 2020 10:15 am
@Rojo. The A.A. warrantee was supplied with the car from Carstore (used to be Evans Halshaw) and described as a premium product. However its actually fulfilled by a company called Motorway direct and when I came to read the fine print its terrible. Anything associated with or connected to the Exhaust system is excluded, which on a Euro 6 car includes the DPF, EGRs, Turbo and probably about another third of the engine bay.

After further investigation they also dont cover anything that uses or is connected by flexible pipes which excludes the air-conditioning, turbo intercooler and oil systems. Not much left really. They are also heavily playing on Covid to not talk to enyone, all diagnosis has to be done by email and photographs.

Evidently A.A. now do not use them for their warranttee requirements which is good but wont enter into conversation about Motorway direct. Instead you get refered to Resolver to make official complaints which I have done. Im looking forward to a reply sometime in 2022.

@BRC. There was no warning at all except the engine warning light. As soon as it came on I stopped driving it and called the garage. It has never gone into limp mode, it doesnt throw any black smoke, nothing at all. The garage technician drove it and it still drives well as if nothings wrong. It all seems to be working, but isnt.

It was a risk buying it I suppose, I have always been warned about prestige motors and the after sales system but I like the car. Im old enough to remember Jaguar in the leyland days and should have known better. Never to old to learn eh!
What garage have you taken it to? It all sounds a bit of a dodgy situation to me! If the car runs and drives fine, there is no way it requires all that stuff to be changed. You need to get it diagnosed by someone that knows what they are looking at and talking about. I bet you'll find out it's a lot less serious than the first people made it out to be!
Jaguar XE - Caesium Blue / 25t R-Sport / 19" Wheels / Cold Climate Pack / 825w Meridian System / Full Screen Dashboard Display

XE123
Posts: 127
Joined: Sat Sep 22, 2018 8:49 am
Location: West Midlands

Re: DPF Clogging

Post by XE123 » Sat Sep 12, 2020 11:21 am

Another thing to look at is the potential that the EGR filter mesh has blocked. This is inside the EGR cooler and on some older cars did clog up after a long period. Specially if you are a careful driver.
Jaguar XE - Caesium Blue / 25t R-Sport / 19" Wheels / Cold Climate Pack / 825w Meridian System / Full Screen Dashboard Display

pajp16
Posts: 4
Joined: Fri Sep 11, 2020 4:59 pm
Location: Midlands

Re: DPF Clogging

Post by pajp16 » Sat Sep 12, 2020 2:39 pm

@XE123, The garage is a father / son Jaguar accredited specialist. They showed me all the Jag OBD printouts from their software. I chose them as Jag themselves said they would be able to do the work after having seen 3 other supposed specialists who couldnt get the OBD to work.

Once I have a response from the resolver people and know what my legal position is I will dismantle and start cleaning bits but until then I cant do much as technically the Finance company own the car and I cant do much that might affect my case. there is a possibility Carstore may have a responsibility still

Once I know I will be back for much needed advice and direction...

capese21
Posts: 373
Joined: Wed Dec 30, 2015 7:34 pm

Re: DPF Clogging

Post by capese21 » Sun Sep 13, 2020 12:28 pm

£1200 to replace a Nox sensor? The part is £300 and 1 to 2 hours to fit. :o
XE Indus Silver 2.0L Ford engine Heated front screen Reverse camera Blind spot warning.

pajp16
Posts: 4
Joined: Fri Sep 11, 2020 4:59 pm
Location: Midlands

Re: DPF Clogging

Post by pajp16 » Sun Sep 13, 2020 12:57 pm

@capese21. Jag charges £85 per hour diagnostics., then up to £120 / hour to fit it. I think the final bill was 2 hours diags, 3hrs labour, recovery charge then add VAT. Final bill was between £1100 and £1200. They charged £85 + VAT to drain, test and refill the AdBlue alone.

User avatar
147daytona
Posts: 1369
Joined: Fri Jul 08, 2016 8:50 pm
Location: Lowestoft, UK

Re: DPF Clogging

Post by 147daytona » Sun Sep 13, 2020 3:06 pm

pajp16 wrote:
Sun Sep 13, 2020 12:57 pm
@capese21. Jag charges £85 per hour diagnostics., then up to £120 / hour to fit it. I think the final bill was 2 hours diags, 3hrs labour, recovery charge then add VAT. Final bill was between £1100 and £1200. They charged £85 + VAT to drain, test and refill the AdBlue alone.
Thieving ba****ds!!
MY20 Carpathian Grey 300 R-Dynamic HSE AWD + loads of extras!
Previous, MY17 Italian Racing Red 240 R-Sport

Post Reply