Incontrol remote premium renewal

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Macbroon
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Joined: Mon Jul 23, 2018 5:38 pm
Location: Dumbarton

Re: Incontrol remote premium renewal

Post by Macbroon » Fri Jul 27, 2018 10:34 pm

So Vespa and RobertW are you saying you managed to resolve this via a telephone call and a reset? If so, who did you contact if you don't mind me asking! Thanks
240 R SPORT in Bluefire, 19" alloys, Panoramic roof, blue/black leather....


Macbroon
Posts: 7
Joined: Mon Jul 23, 2018 5:38 pm
Location: Dumbarton

Re: Incontrol remote premium renewal

Post by Macbroon » Fri Jul 27, 2018 10:57 pm

Oops. Just noticed the prev posts re the reset procedure as a possible fix. I'll give that a go and see how I get on before contacting Jag.
Cheers Guys
MY2016 XE240 R Sport Bluefire
240 R SPORT in Bluefire, 19" alloys, Panoramic roof, blue/black leather....


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robertW
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Location: New Forest, Hampshire, UK

Re: Incontrol remote premium renewal

Post by robertW » Fri Jul 27, 2018 11:26 pm

Hi Macbroon,
I phoned the Customer Relationship Centre on 0345 3032 303, the number given at the end of the In-Control site Q&A list.
They phoned back 2 hours later to say it was now set up and advised about the reset procedure to get it functioning.
240 Portfolio, July 2015, adaptive cruise, queue assist, advanced park, 360° cameras, folding mirrors.


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Vespa
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Location: North West UK

Re: Incontrol remote premium renewal

Post by Vespa » Sat Jul 28, 2018 9:44 am

I would like to know if this reset proceedure will be sorted by next renewal.
180 diesel XE R Sport, with many extras :D


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HaloJones
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Location: Sarf-East London

Re: Incontrol remote premium renewal

Post by HaloJones » Sat Jul 28, 2018 10:46 am

Just rang JLR as directed above and they will be sorting this out. It just seems such an odd procedure, almost like doing CTRL-ALT-DEL.
Ultimate Black Portfolio 240 Petrol, Chrome Window Surrounds, Templar 18", Oyster Interior


Macbroon
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Joined: Mon Jul 23, 2018 5:38 pm
Location: Dumbarton

Re: Incontrol remote premium renewal

Post by Macbroon » Sat Jul 28, 2018 3:53 pm

Thanks RobertW. I'll get on to them on Monday. Cheers
240 R SPORT in Bluefire, 19" alloys, Panoramic roof, blue/black leather....


Macbroon
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Joined: Mon Jul 23, 2018 5:38 pm
Location: Dumbarton

Re: Incontrol remote premium renewal

Post by Macbroon » Wed Aug 01, 2018 8:53 pm

Just a quick update. That's me sorted, full in control remote premium functionality restored following a phone call to CRC and a system reboot as prev described.
Cheers Guys
240 R SPORT in Bluefire, 19" alloys, Panoramic roof, blue/black leather....


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HaloJones
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Location: Sarf-East London

Re: Incontrol remote premium renewal

Post by HaloJones » Thu Aug 02, 2018 7:46 am

Macbroon wrote:
Wed Aug 01, 2018 8:53 pm
Just a quick update. That's me sorted, full in control remote premium functionality restored following a phone call to CRC and a system reboot as prev described.
Cheers Guys
Did you get any notification after the phone call that anything had changed, or did you just call and then do the reset thing? I called but have had no indication that they have actually done anything yet...
Ultimate Black Portfolio 240 Petrol, Chrome Window Surrounds, Templar 18", Oyster Interior


Macbroon
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Joined: Mon Jul 23, 2018 5:38 pm
Location: Dumbarton

Re: Incontrol remote premium renewal

Post by Macbroon » Thu Aug 02, 2018 8:24 pm

No they told me they would look into it and get back to me within 48 hours.. Didn't hear anything further so decided to try the reset again after a couple of days, this time it worked, and the app now shows my subscription is active for both In control protect and In control premium.
The whole process seems a bit disjointed and hit or miss tbh
240 R SPORT in Bluefire, 19" alloys, Panoramic roof, blue/black leather....


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XES Owner
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Joined: Thu Apr 09, 2015 2:50 am
Location: East Anglia

Re: Incontrol remote premium renewal

Post by XES Owner » Thu Aug 02, 2018 11:10 pm

Odd how our experiences differ so much.
Paid £30 (online) for renewal of InControl Remote.
Phoned JLR Customer Experience Centre with the problem of no way to renew Premium.
As requested on the phone, E-mailed JLR CEC the receipt for the £30.
JLR CEC e-mailed me an acknowledgement and will advise when connected.
JLR CEC e-mailed me next day advising InControl Remote Premium had been set up.
Opened up app on phone and lo and behold connected to car with access to all Premium features, no reset, no uninstalling the app and reinstalling.
Easy, absolutely no problems.

I wonder how I will get on next year?
Hopefully, having taken 3 years not to have sorted out Premium they will take at least another 7 years to sort it, if not you can bet your bottom dollar that the renewal cost will be way above £30 !!!


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