Incontrol remote premium renewal

All Jaguar XE related discussions
User avatar
Vespa
Posts: 4107
Joined: Sun Oct 11, 2015 10:50 am
Location: North West UK

Re: Incontrol remote premium renewal

Post by Vespa » Fri Aug 03, 2018 8:38 am

XES Owner wrote:
Thu Aug 02, 2018 11:10 pm
Odd how our experiences differ so much.
Paid £30 (online) for renewal of InControl Remote.
Phoned JLR Customer Experience Centre with the problem of no way to renew Premium.
As requested on the phone, E-mailed JLR CEC the receipt for the £30.
JLR CEC e-mailed me an acknowledgement and will advise when connected.
JLR CEC e-mailed me next day advising InControl Remote Premium had been set up.
Opened up app on phone and lo and behold connected to car with access to all Premium features, no reset, no uninstalling the app and reinstalling.
Easy, absolutely no problems.

I wonder how I will get on next year?
Hopefully, having taken 3 years not to have sorted out Premium they will take at least another 7 years to sort it, if not you can bet your bottom dollar that the renewal cost will be way above £30 !!!
You had a similar experience to me but I wasted around £15 in phone calls over 4 weeks. Only an email to managers sorted it and no faffing with button pressing. If I had known that pressing button B would connect it I would have done so.( I think those type of phone boxes have been discontinued. :lol: :lol: )
180 diesel XE R Sport, with many extras :D


User avatar
robertW
Posts: 1003
Joined: Wed Jul 01, 2015 8:01 pm
Location: New Forest, Hampshire, UK

Re: Incontrol remote premium renewal

Post by robertW » Fri Aug 03, 2018 8:40 am

Don't be too hard on Jaguar. They are focused on making great motorcars and could be forgiven if IT gizmos take 2nd place (or maybe 3rd ? ) :D
240 Portfolio, July 2015, adaptive cruise, queue assist, advanced park, 360° cameras, folding mirrors.


User avatar
Madatter
Posts: 200
Joined: Sun May 27, 2018 5:11 pm
Location: Mansfield

Re: Incontrol remote premium renewal

Post by Madatter » Fri Aug 03, 2018 9:44 am

robertW wrote:
Fri Aug 03, 2018 8:40 am
Don't be too hard on Jaguar. They are focused on making great motorcars and could be forgiven if IT gizmos take 2nd place (or maybe 3rd ? ) :D
How long have you been working for them in the PR department 😂?
XE 2.0TD MY16 ULTIMATE BLACK Prestige, Cold Climate Pack, Parking Pack, Pan Roof, Waste of Space WiFi. Extra Wheel in the boot. (And a towbar)


User avatar
HaloJones
Posts: 1095
Joined: Mon May 25, 2015 6:21 pm
Location: Sarf-East London

Re: Incontrol remote premium renewal

Post by HaloJones » Sat Aug 04, 2018 6:42 pm

No good on mine, I'll have to call them again.
Ultimate Black Portfolio 240 Petrol, Chrome Window Surrounds, Templar 18", Oyster Interior


User avatar
147daytona
Posts: 816
Joined: Fri Jul 08, 2016 8:50 pm
Location: Lowestoft, UK

Re: Incontrol remote premium renewal

Post by 147daytona » Tue Aug 07, 2018 10:31 pm

I've got another 1 1/2 years before I have to renew mine, with a bit of luck Jaguar may have gotten on top of this by then to make the process trouble free :D
MY17 240 R-Sport, IRR, Black Pack, Park Pack, Cold Climate Pack, 19" Twin 5 Spokes, Jet/Red Interior, 10 Way + Lumbar, Split Rear Seat, ICT Pro, Illuminated Tread Plates, Configurable Mood Lighting, Alloy Paddles & Pedals, Homelink, Spare Wheel.


User avatar
jono49
Posts: 51
Joined: Sun Jan 08, 2017 8:25 am
Location: Sussex coast

Re: Incontrol remote premium renewal

Post by jono49 » Tue Aug 14, 2018 6:10 am

I renewed the incontrol app - all good except I can no longer get to or see the remotes tart feature. the one thing I really use. Any ideas/suggestions welcome.
XES 340 HP Italian Red Sunroof, Folding mirrors, BSM, AHBA, Keyless entry, 360m Camera, Park Assist 40-20-40 seat, BSW, heated screen/wheel, power boot


Indianajons
Posts: 363
Joined: Sun Feb 19, 2017 1:28 pm
Location: Peak District, UK

Re: Incontrol remote premium renewal

Post by Indianajons » Tue Aug 14, 2018 7:48 am

jono49 wrote:
Tue Aug 14, 2018 6:10 am
I renewed the incontrol app - all good except I can no longer get to or see the remotes tart feature. the one thing I really use. Any ideas/suggestions welcome.
That’s why Rooney doesn’t drive a Jag... no remote tart feature 😎
2017 MY tempest grey Portfolio 180D, folding mirrors, 14 way seats, memory pack, cold weather pack, 360 parking, wi-fi hotspot


User avatar
HaloJones
Posts: 1095
Joined: Mon May 25, 2015 6:21 pm
Location: Sarf-East London

Re: Incontrol remote premium renewal

Post by HaloJones » Fri Aug 31, 2018 5:28 pm

Rung them again today and they've promised to sort it out.

Again.
Ultimate Black Portfolio 240 Petrol, Chrome Window Surrounds, Templar 18", Oyster Interior


User avatar
Vespa
Posts: 4107
Joined: Sun Oct 11, 2015 10:50 am
Location: North West UK

Re: Incontrol remote premium renewal

Post by Vespa » Sat Sep 01, 2018 10:41 am

It really is pathetic that this hasn't been sorted by now, 6 months after the first complaints of only getting part of the app.
180 diesel XE R Sport, with many extras :D


User avatar
jono49
Posts: 51
Joined: Sun Jan 08, 2017 8:25 am
Location: Sussex coast

Re: Incontrol remote premium renewal

Post by jono49 » Sat Sep 01, 2018 10:44 am

Actually JLR sorted my issue out within 24 hours of me bringing it to their attention. :)
XES 340 HP Italian Red Sunroof, Folding mirrors, BSM, AHBA, Keyless entry, 360m Camera, Park Assist 40-20-40 seat, BSW, heated screen/wheel, power boot


Post Reply

Return to “Main Jaguar XE chat”