Incontrol remote premium renewal

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Vespa
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Re: Incontrol remote premium renewal

Post by Vespa » Sat Sep 01, 2018 10:48 am

jono49 wrote:
Sat Sep 01, 2018 10:44 am
Actually JLR sorted my issue out within 24 hours of me bringing it to their attention. :)
I am pleased to hear that as it took them 4 weeks to sort mine. :)
180 diesel XE R Sport, with many extras :D


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147daytona
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Re: Incontrol remote premium renewal

Post by 147daytona » Sat Sep 01, 2018 12:48 pm

jono49 wrote:
Sat Sep 01, 2018 10:44 am
Actually JLR sorted my issue out within 24 hours of me bringing it to their attention. :)
But you shouldn't have to bring it to their attention in the first place.
They made a big thing about their super duper new connected entertainment system when the XE was launched, the least they could do was have a system in place for when the 3 years was up to make renewal straight forward!
MY17 240 R-Sport, IRR, Black Pack, Park Pack, Cold Climate Pack, 19" Twin 5 Spokes, Jet/Red Interior, 10 Way + Lumbar, Split Rear Seat, ICT Pro, Illuminated Tread Plates, Configurable Mood Lighting, Alloy Paddles & Pedals, Homelink, Spare Wheel.


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Vespa
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Re: Incontrol remote premium renewal

Post by Vespa » Sat Sep 01, 2018 1:01 pm

147daytona wrote:
Sat Sep 01, 2018 12:48 pm
jono49 wrote:
Sat Sep 01, 2018 10:44 am
Actually JLR sorted my issue out within 24 hours of me bringing it to their attention. :)
But you shouldn't have to bring it to their attention in the first place.
They made a big thing about their super duper new connected entertainment system when the XE was launched, the least they could do was have a system in place for when the 3 years was up to make renewal straight forward!
I totally agree. It is just not good enough.
180 diesel XE R Sport, with many extras :D


tsbjagman
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Location: Bedfordshire

Re: Incontrol remote premium renewal

Post by tsbjagman » Fri Sep 07, 2018 11:15 am

Mine was sorted out after phoning JLR. The only thing I hope is that we don't have to go through the same rigmarole next year!
XE Prestige 20t 2015 Glacier White.


paulrxe
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Location: Worcs UK

Re: Incontrol remote premium renewal

Post by paulrxe » Fri Sep 07, 2018 11:34 am

I sorted mine out by renewing on-line using the link I received in an email. This only gave me Remote so I lost the remote stop/start page in the app. I then contacted Jaguar CRC by email and they replied within a week and enabled the Remote Premium within another two weeks. Happy that it got sorted reasonably quickly. Hopefully by next year it will renew both Remote and Remote Premium at the same time using the same renewal link. Technology eh.....
BRG XE 2.0i 240 Portfolio


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Pongo
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Re: Incontrol remote premium renewal

Post by Pongo » Fri Sep 07, 2018 12:36 pm

Just activated mine having bought the car a week ago. The app is telling me that my car is still at the dealership :lol:

Maybe I need to activate or something. The whole thing is as clear as mud so far - I'm not even sure what it is supposed to do other than locate the car if I happen to forget where I parked it. I probably need to read up on it but is feeling a bit like a mostly pointless gimmick at the moment !
2016 XE-S 340


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Vespa
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Re: Incontrol remote premium renewal

Post by Vespa » Fri Sep 07, 2018 12:44 pm

Pongo, unistall the phone app. Press the button in the mirror console on the drivers side until the light stops flashing drive the car a minimum one mile. Reinstall the phone app and try logging in again and this should fix the connection. If it doesn't get in touch with the dealer. Be aware that somtimes journeys can take a few days to appear and usually that is at the end and beginning of a new month, when I assume reps are doing expenses and do not log out leaving the servers somewhere in cyberspace struggling to cope with demand.
180 diesel XE R Sport, with many extras :D


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Pongo
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Re: Incontrol remote premium renewal

Post by Pongo » Fri Sep 07, 2018 8:16 pm

Well, I didn't do any of the above but have just found that it seems to be working and has located the car on my drive !

The app is now saying "engine start 30 minutes". Am assuming this doesn't literally mean that. It has been saying 30 minutes for 15 minutes :D

If I click on it I get asked for my PIN so assume that is where I would then set it / start it ? Not going to do that now as will be up all night worrying about the engine having started in the dead if night :lol:

Assume this is a cold morning thing. All very high tech !

Screenshot_2018-09-07-20-07-27.png

2016 XE-S 340


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Vespa
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Re: Incontrol remote premium renewal

Post by Vespa » Sat Sep 08, 2018 9:00 am

Be warned that in certain conditions ie low battery it just may not work.
180 diesel XE R Sport, with many extras :D


Fourwheels
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Re: Incontrol remote premium renewal

Post by Fourwheels » Sat Sep 08, 2018 6:22 pm

Bet my 2015 XE has been bought by one of the people on here asking how to register Incontrol on a used car.
Just received an email from JRL saying my car has now been removed from my Incontrol account.
Thing is I received a similar email over two years ago when I sold the car.
Good to know JRL are getting their act together.
Previously Jaguar XE Portfolio 2015


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