My journey with Jaguar

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Ctalin
Posts: 7
Joined: Sun May 12, 2019 3:49 pm
Location: Ipswich

My journey with Jaguar

Post by Ctalin » Mon Jul 08, 2019 2:22 pm

Hi guys!
Here I will post the issues I have with my first Jaguar, and what I've done to fix these. Hopefully these will be useful for users with the same issues.
I got my 15 plate XE SE from a private dealer, was out of manufacturer warranty but under some odd warranty from the dealer which later I found to be useless (up to £300 per claim, doesn't cover much - no sensors covered and not much of the other bits). I was quite happy with the price, plus got it with fresh MOT and 12 months of warranty (later to find out that is useless).
I got it from Birmingham, I live in Suffolk, drove there with no problems. The following day (Friday), the amber EML came on and a few days later the ABS errors related to the water ingress H014. I've booked it in ASAP to garage close to where I work and left it there for the day. They checked the speed sensors, cleared the faults and say everything looked fine, the speed sensors were picking up the rotations and speed of the wheels fine.
OK, the light came back on after a few days, these guys could not find the problem so I went to a different garage. These checked it, gave me a list of the fault codes (below) and said they're going to contact me with a quote for repairing these faults (never got called back; I called once to remind them and they said they don't have the quote and they will call me back when they have it).
P20EE - SCR NOx Catalyst Efficiency Below Threshold (Bank 1)
C00031 - Front left wheel speed sensor; faulty signal; intermittent
So I've emailed the detailed list of DTCs to a few local garages, went myself to a couple and I only found one garage willing to try to fix these, quoted me around £460 to change the NOx sensor (£360 the genuine part supplied by Jaguar - no other supplier available, plus labour) which in his opinion was faulty. In the meantime I jot the car booked in with Jaguar Ipswich to have it checked (about £160 to check it). Jaguar found that:
The AdBlue tank was overfilled and the AdBlue was of poor quality which triggered the EML - quoted £201.60 to drain the AdBlue, pressure test the unit and fill it back up with proper AdBlue
The front left speed sensor needed replacing - quoted about £409 just to replace that one sensor and drill a hole in the left front wheel hub
Done the AdBlue job with Jaguar Ipswich a few days ago and so far so good, the amber EML did not come on yet, I will let you know if it does.
For the ABS sensor, I'm looking to do it at the indie as I find it expensive with Jaguar, plus I have the workshop guide (thanks forum) and the genuine sensor is about £70 new. I only need the guide JLR-204-842 which I was looking to buy but I did not find it in UK. Do you know where can I find this, or anyone who can lend it?
I will keep you updated on the progress.


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147daytona
Posts: 1053
Joined: Fri Jul 08, 2016 8:50 pm
Location: Lowestoft, UK

Re: My journey with Jaguar

Post by 147daytona » Mon Jul 08, 2019 6:15 pm

Sorry to hear of the problems you're experiencing with your XE.

I have found in the past that the warranties a lot of used car dealers offer are in fact pointless because, as you've just found, when something goes wrong it is very rarely covered by the warranty.

I don't own a Diesel but am surprised you could have poor quality AdBlue, I thought it was all the same from wherever it came from.

As regards the wheel sensor, I think Jaguar should have issued a recall for this, it's a known problem, but if it doesn't go wrong whilst under the new car warranty, owners are faced with a rather large bill later.

Mine is now 2 years old and hasn't gone wrong yet, but I don't know if that's a good thing or not. At least if it does go wrong now, its still covered, but won't be in another 8 months time.
MY17 240 R-Sport, IRR, Black Pack, Park Pack, Cold Climate Pack, 19" Twin 5 Spokes, Jet/Red Interior, 10 Way + Lumbar, Split Rear Seat, ICT Pro, Illuminated Tread Plates, Configurable Mood Lighting, Alloy Paddles & Pedals, Homelink, Spare Wheel.


Johnc
Posts: 25
Joined: Sat Aug 25, 2018 9:09 am
Location: Worcester, United Kingdom.

Re: My journey with Jaguar

Post by Johnc » Mon Jul 08, 2019 11:03 pm

Poor quality AdBlue is sadly readily available.
It smells awful!
I only buy the 10litre from Shell stations. It hardly smells at all and I’ve done 25k miles without any faults (fingers crossed now I’ve said that!).
2017 XE R-Sport, 2.0D (180) AWD, Firenze Red, Pimento/Ebony 18way seats, 19” Style 5071 Silver sparkle, Cold Pack, Meridian, Panoramic roof, It is Ex JLR management. Doing 20k miles p/a.
Other car is 1984 Ur quattro.


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Mikeyjd
Posts: 273
Joined: Thu Aug 09, 2018 3:10 pm
Location: Wales

Re: My journey with Jaguar

Post by Mikeyjd » Tue Jul 09, 2019 1:09 pm

EML can be caused by a number of things. Mine has been back under warranty 3 times, each time it was a different issue that was picked up by the mechanic or computer. Faulty sensor, turbo seal, and a faulty part of some sorts (can't remember now). The first 2 times the repair only lasted a matter of days. It can be very frustrating. At least mine was under warranty. I believe there is a topic on this forum somewhere, be aware of spending money on a NOX sensor if that doesn't cure your problem.
2018MY R Sport. 250D AWD. Corris Grey - Meridian, Black pack, Parking pack, Folding Rear Seats, plus loads of extras.


Ctalin
Posts: 7
Joined: Sun May 12, 2019 3:49 pm
Location: Ipswich

Re: My journey with Jaguar

Post by Ctalin » Thu Jul 11, 2019 2:39 pm

Thank you for your replies, guys. Oh well, the joy did not last long... Yesterday night the amber EML came back on and today I called Jaguar to complain about their service, I've been told to book it back in to have it checked, another £168. I was under the impression that Jaguar specialists are really experts and will do a thorough job, but so far I am very disappointed with Jaguar Ipswich because when I took the car there to get it checked I reported the warning lights (ABS, EML) and also a play/rattle in the exhaust occurring when I stop after a ride. The ride does not have to be long, 10-20 minutes and does not seem to be related to the driving style; might be related to the use of A/C (now testing). I showed the service adviser the first video below (the second one is recorded this morning). When the results came back from the service team they identified:
- The faulty ABS sensor on left front; replacing sensor - pending work
- The fault triggering the EML being the AdBlue tank overfilled; attempted fix did not cure the problem, they would like to charge me again to have another look.
- A nail in the rear right tyre; agreed to fix this, after which I got the TPM system fault in the dash. No advisory for the TPM fault, had to call them, agreed to have a look for free - concluded is caused by the ABS sensor . The validation of their statement is pending until I get the sensor changed, I will let you know if they were right about this one.
- The play/rattle I showed them in the video to be "by design". I understand that the bush/joint is designed to handle this play, but they could have identified what makes it play. In my opinion seems to be related to the exhaust system because the engine runs normal (my opinion). The rattle starts behind the front right wheel, possibly something to do with DPF, because it feels quite hot (too hot to touch it, I felt the air around it) and smells like hot.
https://youtu.be/6i2wRf--9Qg (No one is revving the engine)
https://youtu.be/l6Xnu3xNpD0
To sum up, since none of the issues were resolved and I already had the trouble codes from previous diagnostics, I feel that I paid all this money to get a puncture repaired. Plus, they "washed" the exterior of my car (poorly) last Friday when the AdBlue tank job was done and a bit of the paint came off about the size of a penny coin around the flap for the towing eye. I was so happy that my EML problem was fixed that I did not go back in to moan about this.
Please recommend me a competent mechanic, up 100 miles from Ipswich, if you know one. :) Thank you!


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BRC
Posts: 431
Joined: Mon Jun 25, 2018 8:01 pm
Location: Pot hole county, aka Surrey

Re: My journey with Jaguar

Post by BRC » Thu Jul 11, 2019 3:04 pm

Good grief surely that exhaust shake and rattle cannot be right! If that's "by design" then I would be highly inclined to check there isn't a dung pile nearby smelling of BS. Is it any wonder you're getting these rattles and next the system will fall aprt due to metal fatigue. Take it to another dealer who knows what he's doing.
XE Portfolio now replaced by an XF R Sport and a Z4 garage queen!


Indianajons
Posts: 536
Joined: Sun Feb 19, 2017 1:28 pm
Location: Peak District, UK

Re: My journey with Jaguar

Post by Indianajons » Thu Jul 11, 2019 4:03 pm

BRC wrote:
Thu Jul 11, 2019 3:04 pm
Good grief surely that exhaust shake and rattle cannot be right! If that's "by design" then I would be highly inclined to check there isn't a dung pile nearby smelling of BS. Is it any wonder you're getting these rattles and next the system will fall aprt due to metal fatigue. Take it to another dealer who knows what he's doing.
Or better still take it to an independent Jag specialist who employs proper engineers with diagnostic skills rather than ‘technicians’ who can only work to computer generated instructions
2017 MY tempest grey Portfolio 180D, folding mirrors, 14 way seats, memory pack, cold weather pack, 360 parking, wi-fi hotspot


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Vespa
Posts: 5148
Joined: Sun Oct 11, 2015 10:50 am
Location: North West UK

Re: My journey with Jaguar

Post by Vespa » Thu Jul 11, 2019 7:33 pm

What a crap dealer report it to Jaguar in the correct part of this website first and if you get no luck there ring them. What a bloody disaster that is typical of VW in the North West, with my experiences with them.
180 diesel XE R Sport, with many extras :D and working stop/start :lol: Made to work Feb 2019 by me


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147daytona
Posts: 1053
Joined: Fri Jul 08, 2016 8:50 pm
Location: Lowestoft, UK

Re: My journey with Jaguar

Post by 147daytona » Fri Jul 12, 2019 8:01 am

Why don't you give Inchape at Norwich a try, they can't be any worse!
MY17 240 R-Sport, IRR, Black Pack, Park Pack, Cold Climate Pack, 19" Twin 5 Spokes, Jet/Red Interior, 10 Way + Lumbar, Split Rear Seat, ICT Pro, Illuminated Tread Plates, Configurable Mood Lighting, Alloy Paddles & Pedals, Homelink, Spare Wheel.


Ctalin
Posts: 7
Joined: Sun May 12, 2019 3:49 pm
Location: Ipswich

Re: My journey with Jaguar

Post by Ctalin » Fri Aug 09, 2019 2:14 pm

Hi again and thank you for your replies! Over the last month, I have not done much about these issues; I've emailed Jaguar CRC to complain about the poor service I got and to question whether the hole drilling can be done as a safety recall. I got a call from them a couple of days later, the guys was really nice and apologetic, he said that we will probably sort the ABS problem out with some sort of discount but he will need to get in touch with the guys in Ipswich to find out what work was carried out. A few days later, I got a call back from CRC and I felt that the discourse changed when he found out that I have not had the car from new. He said that the technical bulletin is just a guide for Jaguar engineers to fix these issues, not a recall bulletin; he said that Jaguar Ipswich have identified some sub-standard works done to the vehicle and he cannot help me in any way. About the work carried out by their Ipswich partners, he said that EML can come on for various reasons and they cannot set the inspection charges for their partners (the £168 charge for looking a second time for a fix to the same problem). In short, no progress. In the meantime, as weather got warmer, the water in the wheel hub possibly evaporated and the ABS/AEB and all of that related errors are gone.
Anyway, found a local garage willing to do the ABS sensor replacement and drilling job (H014), I've shown them the Technical Bulletin. I had to look for the JLR-204-842 guide, found it on a website that only sells to the UK, only to registered businesses. Asked the nice garage guys to register and order the part, took a few days to validate their registered business status, ordered the part for around £50 with VAT and shipping included. They ship from Germany, but only sell to the UK...funny, right? The part was delivered, got the ABS sensor as well and now the car is booked in for next Tuesday.
However, a couple of days ago I was struck by the idea to stretch my had behind the wheel and take photos of the wheel hub, and guess what: both front wheels are drilled. But, the hole in nearside wheel hub looks like is not drilled properly, and I am not sure if is in the right place. The guide will tell. I am a bit concerned that drilling another hole next to it will lead to a big hole in the wheel hub, and my chances to find someone to fill the first hole are slim. I will keep you updated.
Nearside: https://ibb.co/L6M7XYr
Offside: https://ibb.co/5WvH93Z
What I have left to sort out: EML and exhaust rattle, I will ask the guys to have a look at this and tell me what they think on Tuesday.
The exhaust rattle got worse, especially over the last week, I put my phone under the silencer and filmed this

It's clear what the bush/damper is making the noise, not sure why the exhaust vibrates like this (maybe I will find out Tuesday), but I am very confused about the purpose of these exhaust dampers. Does anyone know why are these installed? The dampers don't connect with the body of the car in any way, they are just attached to the silencer.
Sorry for the long post.
Last edited by Ctalin on Fri Aug 09, 2019 3:17 pm, edited 2 times in total.


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