Adblue, DEF bill for £971 Beware

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MickC
Posts: 15
Joined: Sun Jan 17, 2016 2:30 pm

Adblue, DEF bill for £971 Beware

Post by MickC » Tue Oct 01, 2019 3:36 pm

Had the warning sign to top up the Adblue. Could not get to main dealer so looked in handbook and saw that there is an option to top up. Took it to Halfords who did the top up (about 9 litres) but the warning light (showing incorrect quality DEF) remained (with countdown to car shut-off).
Taken to Stratstone in Nottingham and have been told that it needs the full system drain and new sensor which with the diagnostic etc comes to nearly £1k.
I suspect that it was the quantity of Adblue that impacted on the sensor rather then the quality as it is up to ISO standards specified.
What cheeses me off though is that there is no warning in the handbooks. I appreciate that it says top up with 1.89 litres but there is no indication that going above this level is dangerous. It must be a known issue (there is a lot about this on the forum) but the fact that Jaguar has not done anything to warn users is a disappointment and is brand-damaging. Certainly makes me feel that this will be my first and last Jag.

RoJo
Posts: 605
Joined: Tue Nov 06, 2018 9:26 pm
Location: West coast of Scotland

Re: Adblue, DEF bill for £971 Beware

Post by RoJo » Tue Oct 01, 2019 3:41 pm

If Halfords did the top up and overfilled it, surely the responsibility lies with them?

I've topped up my DEF twice so far, with 8l and then 5l. Currently my service menu says I need 11l but I'll put a max of 8l back in.
Currently a Caesium Blue 30T Portfolio :D
Previously a Corris grey 25D R-sport.

MickC
Posts: 15
Joined: Sun Jan 17, 2016 2:30 pm

Re: Adblue, DEF bill for £971 Beware

Post by MickC » Tue Oct 01, 2019 3:44 pm

I agree although I suspect that Halfords will probably try and sell me a bike and get on it.

Indianajons
Posts: 729
Joined: Sun Feb 19, 2017 1:28 pm
Location: Peak District, UK

Re: Adblue, DEF bill for £971 Beware

Post by Indianajons » Tue Oct 01, 2019 4:11 pm

Try an independent Jag specialist who might just be able to reset the software for you (and possibly clean the sensor if it needs it)
2017 MY tempest grey Portfolio 180D, folding mirrors, 14 way seats, memory pack, cold weather pack, 360 parking, wi-fi hotspot

RoJo
Posts: 605
Joined: Tue Nov 06, 2018 9:26 pm
Location: West coast of Scotland

Re: Adblue, DEF bill for £971 Beware

Post by RoJo » Tue Oct 01, 2019 4:13 pm

Just confirming that the original warning was a quantity level and after Halfords it was a quality? I'd be firing off a email to Halfords HO asking what they intend doing about it and giving them a deadline to respond.
Currently a Caesium Blue 30T Portfolio :D
Previously a Corris grey 25D R-sport.

MickC
Posts: 15
Joined: Sun Jan 17, 2016 2:30 pm

Re: Adblue, DEF bill for £971 Beware

Post by MickC » Tue Oct 01, 2019 4:15 pm

Thanks Indianajons - as it happens I have given them the go-ahead as I need the car next week for a holiday. I will make sure though that I do try and find and independent Jag specialist for the future as I do feel that the main dealers are very expensive. It always seems to be the most expensive option required when I go anywhere near them.

MickC
Posts: 15
Joined: Sun Jan 17, 2016 2:30 pm

Re: Adblue, DEF bill for £971 Beware

Post by MickC » Tue Oct 01, 2019 4:16 pm

Thanks Rob - I will try that one as well.

Deleted User 732

Re: Adblue, DEF bill for £971 Beware

Post by Deleted User 732 » Wed Oct 02, 2019 8:21 am

Mick, there has been a lot on here about Adblue quality and other associated problems. There have been many JLR Topix items with patches to the electronics to sort out the problem. I am not saying the dealer is wrong but question it and ask if they have checked Topix and WASP. At one point dealers were changing the injector for crystaization when it is a normal feature to have some crystal around the part when not running. I will try to find relevant JLR info. Perhaps Simpler may also have better access to this problem's cures. Try and PM him with your VIN

Deleted User 732

Re: Adblue, DEF bill for £971 Beware

Post by Deleted User 732 » Wed Oct 02, 2019 8:27 am

https://www.xeforums.co.uk/search.php?keywords=Adblue+incorrect&terms=all&author=&sc=1&sf=all&sr=posts&sk=t&sd=d&st=0&ch=300&t=0&submit=Search these are the posts on here inc yours

MickC
Posts: 15
Joined: Sun Jan 17, 2016 2:30 pm

Re: Adblue, DEF bill for £971 Beware

Post by MickC » Wed Oct 02, 2019 9:03 am

Thanks Vespa. I am trying to get through to Stratstone as I write - however, as usual, this is not easy! (call centre is busy (understaffed))

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