Adblue, DEF bill for £971 Beware

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Deleted User 732

Re: Adblue, DEF bill for £971 Beware

Post by Deleted User 732 » Wed Oct 02, 2019 4:52 pm

I have been searching for a few items for different people and found this re Adblue and Worth a look to add more power to getting a better result from the dealer.

MickC
Posts: 15
Joined: Sun Jan 17, 2016 2:30 pm

Re: Adblue, DEF bill for £971 Beware

Post by MickC » Wed Oct 02, 2019 5:43 pm

Vespa - I appreciate your work and guidance here. I challenged the dealer (as much as my knowledge would allow) and they have now said that the NoX censor is the culprit and this has failed. If this is the case, and I have no reason to doubt this, then the warning message that I got originally must have been for DEF quality rather than quantity and it is pure coincidence that when it was filled up it took some 9 litres. I just can't recall what the message was. The dealer explained that the NoX censor is deep inside the workings of the system and I could not necessarily have damaged it when filing up.
I will get the full cost breakdown tomorrow when I collect the car but it seems that the NoX censor is around £350 and the jump to the full cost will be labour, diagnostics and VAT. They have offered to clean the car for me though.

RoJo
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Re: Adblue, DEF bill for £971 Beware

Post by RoJo » Wed Oct 02, 2019 7:39 pm

As a matter of curiosity Mick, what engine do you have? If you've the 180 version, I understand the tank to be 17l and so a low warning would take more than 9l to over-fill. That would kind of point in the direction of a "quality" issue initially.

If I ever hit a quality issue out of warranty, I'd be checking the injector isn't blocked as a first port of call.
Currently a Caesium Blue 30T Portfolio :D
Previously a Corris grey 25D R-sport.

Deleted User 732

Re: Adblue, DEF bill for £971 Beware

Post by Deleted User 732 » Thu Oct 03, 2019 8:24 am

This is info on the Nox sensor.............. I hope it will open for you
NOx Sensor.pdf
(314.85 KiB) Downloaded 111 times

visartuk
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Re: Adblue, DEF bill for £971 Beware

Post by visartuk » Fri Oct 04, 2019 9:53 am

Same thing happened to me, DEF Quality was reported as the problem, but it was faulty nox sensor. and after much wrangling got the £1300 bill refunded. Nobody, from the Jaguar dealers, to Jaguar customer relations or the warranty company could provide proof of DEF Quality or analysis.

MickC
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Joined: Sun Jan 17, 2016 2:30 pm

Re: Adblue, DEF bill for £971 Beware

Post by MickC » Fri Oct 04, 2019 11:16 am

Rob - good point. It is a 180ps so if it does have a 17l Adblue tank it would not have been full (from empty) with 9l.

I now have the car back. The final bill was £963.29 broken down as:-
New sensor £309.00
Kit injector £13.02
Screw £0.72 (yup that's right they charged for a screw)
Labour £480 - which is £150 per hour (they said the diagnostic charge of £108 is included in this)
+ VAT £160.55

Whether I am being fair or not I do feel that I have been turned upside-down and shaken by Jaguar and this leave a bad taste. It is a lovely car to drive but the joy of driving needs to be balanced with the cost so I can determine value. I will remember this when I come to consider my next car.

I am obviously out of warranty so if anything else goes wrong I will look into the local Independent Jaguar specialist rather than main dealer.

With hindsight I am not sure I could have reduced the cost of this episode other than by using someone other than main dealer.

Deleted User 732

Re: Adblue, DEF bill for £971 Beware

Post by Deleted User 732 » Fri Oct 04, 2019 11:27 am

I have a diesel 180 and from all these reports I will be buying petrol next time "IF" I change. I am still fancying a Maserati which I first saw about 2 1/2 years ago.

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BRC
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Location: Pot hole county, aka Surrey

Re: Adblue, DEF bill for £971 Beware

Post by BRC » Fri Oct 04, 2019 11:40 am

I have to say that too would leave a bad taste in my mouth and personally I would have liked to have seen the duff NOX sensor purely to see if I could truly establish it was u.s. I'd also say £150/hr is frankly profiteering, I wonder how much the technician gets pad and yes I know there are overheads but really. Regretfully I think you'll find other marques are also as well versed in shafting you.
XE Portfolio now replaced by an XF R Sport and a Z4 garage queen!

Deleted User 732

Re: Adblue, DEF bill for £971 Beware

Post by Deleted User 732 » Fri Oct 04, 2019 12:38 pm

Take the car apart and it would cost around £1,000,000 as bits new. Build it and it's £35,000. So to make up the shortfall parts are then made at say £4.75 and sold to mugs at £85. How can two rubber mudflaps cost £110? the actual cost is probably about £3, leaving a reasonable margin for profit if sold at £30. The point I am getting to is that the money is made on replacing parts and fitting them when out of warranty. Sadly what happens is the customer gets p***ed off and never buys that make again. I would never buy another VW or Vauxhall again due to poor dealerships and daft prices with warranty item lasting 7 days. I had 2 rear light clusters fail on the VW and they replaced them under warranty. Less than 3 months later one was failing again and I was told that it wasn't under warranty because the previous lamp was the warranty item. They even left off the trims from lamps to body, showing poor workmanship which I made them order new parts. In 6 years it had 3 sets of rear light clusters. They even charged £75 to fit them at £150/hour. It appears that getting a good dealer who knows about the car is the secret to getting jobs done quickly and competently making the nasty price problem a bit easier to swallow. from many posts on here there seems quite a few poor quality dealers who guess what is wrong and the customer gets ripped off. If they spent a few minutes looking at Topix or Wasp they may get the job done with one part first time. I don't believe that diagnostics takes over 1 hour at £180. That is a joke and not a funny one either.

spritely
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Re: Adblue, DEF bill for £971 Beware

Post by spritely » Fri Oct 04, 2019 2:20 pm

I quite agree with you Vespa - spot on, it is an unfunny joke.
Corris Grey 180D R sport - loving it.

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