Jaguar XE 2 year service

All Jaguar XE related discussions
Nandanads
Posts: 3
Joined: Wed Oct 23, 2019 1:49 am
Location: Darlington

Jaguar XE 2 year service

Post by Nandanads » Wed Oct 23, 2019 9:41 am

Hi I recently bought a 1 year 10 month old XE 240d from Stratstone Jaguar. The sales person told me they have brought forward the 2 year service and I don't need any service this year. But in the service history they provided, it sates the last service done was "New/Used Preparation for sale" and the 2 year service is due in 70 days! (Its the same on line)
What is included in this "New/Used Preparation for sale service" ? Does it involve oil change?

Any experience on this is greatly appreciated

Indianajons
Posts: 730
Joined: Sun Feb 19, 2017 1:28 pm
Location: Peak District, UK

Re: Jaguar XE 2 year service

Post by Indianajons » Wed Oct 23, 2019 11:08 am

Bullcrap to clinch the deal, go back and insist they change the OSH to show the 21000 mile/two year service has been done and see what they say
2017 MY tempest grey Portfolio 180D, folding mirrors, 14 way seats, memory pack, cold weather pack, 360 parking, wi-fi hotspot

Deleted User 732

Re: Jaguar XE 2 year service

Post by Deleted User 732 » Wed Oct 23, 2019 1:58 pm

Go to Jaguar online service history https://osh.jaguar.com/ and put in your VIN. This will show the services done. It should have pre delivery check first ie from JLR to the dealer and then if they are genuine a first service showing next with what has been done, ie the 2 year service as that is almost upon you. If it hasn't been done make them do it FOC.

RoJo
Posts: 605
Joined: Tue Nov 06, 2018 9:26 pm
Location: West coast of Scotland

Re: Jaguar XE 2 year service

Post by RoJo » Wed Oct 23, 2019 2:11 pm

Have a look in the cars settings and see what the next mileage interval is.
Currently a Caesium Blue 30T Portfolio :D
Previously a Corris grey 25D R-sport.

Deleted User 732

Re: Jaguar XE 2 year service

Post by Deleted User 732 » Wed Oct 23, 2019 2:32 pm

Rob Wright wrote:
Wed Oct 23, 2019 2:11 pm
Have a look in the cars settings and see what the next mileage interval is.
After re reading the OP Rob is right. If it's not changed in the car get them to do it. I would also ring them and ask why the service documentation is not up to date anyway. Get hold of the sales manager and be firm about it. (around the neck if necessary :lol: )

User avatar
Aviator
Posts: 39
Joined: Fri Feb 15, 2019 8:08 pm
Location: South Wales

Re: Jaguar XE 2 year service

Post by Aviator » Wed Oct 23, 2019 7:51 pm

I bought my 2 year old XE in August and the service was part of the deal. The online service record shows;

32000 miles / 24 months service
Renewal of Oil and Oil Filter
Renewal of Pollen Filter
Renewal of Engine Air Filter
17 Plate XE Prestige Petrol (2018MY) in Firenze Red

User avatar
Mikeyjd
Posts: 451
Joined: Thu Aug 09, 2018 3:10 pm
Location: Wales

Re: Jaguar XE 2 year service

Post by Mikeyjd » Thu Oct 24, 2019 12:09 pm

It could be that the service department just neglected to amend the online service record. I recently took my car in for its 2 year service and noticed after a couple weeks that they hadn't amended the records. I had to phone several times before they finally got round to it. Each time they promised they would sort it out. If it is online, you can print it off and keep it with your car.
2018MY R Sport. 25D AWD. Corris Grey - Meridian, Black pack, Parking pack, Folding Rear Seats, plus loads of extras.

Marks_DTM
Posts: 144
Joined: Wed Jan 16, 2019 1:30 pm
Location: Nottingham

Re: Jaguar XE 2 year service

Post by Marks_DTM » Thu Oct 24, 2019 6:54 pm

Standard Stratstone in my experience sadly, they did exactly the same on my X260 XF, with doing mega mileage the service counter came on after 12 days of ownership
Drives - Velar HSE 240D and 2019MY XE Landmark 20T - Cold Climate Pack - Adaptive Headlights - Power Boot - Memory seat pack - Folding and dimming door mirrors - Heated Rear Seats - Spare Wheel

Nandanads
Posts: 3
Joined: Wed Oct 23, 2019 1:49 am
Location: Darlington

Re: Jaguar XE 2 year service

Post by Nandanads » Thu Oct 24, 2019 9:06 pm

Thanks for your advice. I will contact them to see what they say.

User avatar
Aviator
Posts: 39
Joined: Fri Feb 15, 2019 8:08 pm
Location: South Wales

Re: Jaguar XE 2 year service

Post by Aviator » Sat Jul 18, 2020 6:31 pm

Hi

As stated in my previous post, the XE had a 24 mth/32,000 mile service in August 2019. I'm now getting a message up to say service due (i think it's giving it as due in 900 miles), is this right? I've done just 6,000 miles in the year. Thanks
17 Plate XE Prestige Petrol (2018MY) in Firenze Red

Post Reply