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New (Used) xe from dealer - Engine Management Light..

13K views 31 replies 8 participants last post by  Tomb 
#1 ·
Hi folks

Second post & I just got her a couple of days ago!

I picked up 2015 180D Portfolio (32k on clock) about 10 days ago from main Jaguar dealer.

When I got home I noticed aircon wasn't working & engine management light was on (amber).

Car went back to dealer for a few days & aircon regassed & software updated.

Got the car back 3 days ago and after 3 x 50mile round trips to work (mostly fast B roads) the engine management light is on amber again today.

Obviously going back to the garage again but wondering if you have any thoughts / advice.

Cheers.
 
G
#2 ·
Ask what is causing it from the codes thrown up. It is possible that the DEF system is playing up but that usually is within the first 1000 miles. It can occur at higher mileages. That is a bit of a long shot though. (SSM 72608 DTC P20E8 is a reference for them)
 
#3 ·
Engine management light is most commonly associated with O2 sensor failures which aren't a huge job.
But the codes need to be looked at by the dealer and sorted out.
 
#4 ·
I bought my car (9 months old), when I drove it home I noticed that air con wasn't cooling the are. Car went back next day and was sorted. A few weeks later amber engine warning light came on. I phoned up the dealer and booked it in for a week later. They said it would be safety drive until then. After a couple of days the light went out but reappeared after another couple of days later. Car was fixed but light came back on almost immediately. Car went back again, for the same thing to happen. It took a third visit to sort out the issues. Which were supposedly a sensor, then a split turbo seal.

The warning light is a common issue and it can be caused by a number of issues which seem to throw a wobbly with the sensors. It can be frustrating but hopefully it will be sorted which you should still have a warranty. I have had the car for 2 years since and all is OK.
 
#6 ·
Tomb said:
Thanks all

Car is back with the dealer now & waiting to hear the verdict.

I'm now driving a courtesy XF (which I also considered getting) & glad that I opted for the XE, much nicer drive IMHO.
Same here. When I took my car in for it's service and a minor repair which would take 2 days. The service department cocked up and didn't have a courtesy car available. They gave me an XF off the forecourt for a couple of days. It was only 6 months old and with a very low mileage. It had the 250 petrol engine. I thought the engine was a lot noisier (probably because you had to drive it at higher revs than my 250 diesel. I also didn't like the general ride and handling as much as my XF.

As an aside and not really related to the model but probably software. Another annoyance was the mileage display. When I picked it up it showed 18 miles range. So I put £10 of petrol in it to make sure I got home. The mileage didn't change. As I did a few miles the next day and I didn't want to risk running out of petrol, I put another £20 in it. The mileage still didn't change. Then as I was driving the car back to the dealers it suddenly jumped up to about 50 miles.
 
#7 ·
Mikeyjd said:
As an aside and not really related to the model but probably software. Another annoyance was the mileage display. When I picked it up it showed 18 miles range. So I put £10 of petrol in it to make sure I got home. The mileage didn't change. As I did a few miles the next day and I didn't want to risk running out of petrol, I put another £20 in it. The mileage still didn't change. Then as I was driving the car back to the dealers it suddenly jumped up to about 50 miles.
Mine behaves in a similar way. When I put fuel in, the distance to empty does not update immediately, but takes a while. Not as long as your loan XF took though, more like about 20 minutes.
 
G
#8 ·
Fuel update on my 2015 180D is as soon as the ignition is on and engine running. There are so many little quirks to the XE over 5 years of production. Mine is now behaving perfectly after a few earlier jobs. I too looked at several cars inc the XF which, although a nice car, just didn't quite feel right after the XE. Since the purchase of my XE I have had a few loan cars and some are very noisy compared with my R Sport diesel. To be honest I cannot say which models they were.
 
#9 ·
A few days ago the engine management amber light came on. The car is running perfectly with no indication of a problem other than the light being on. Today I took it in to my local garage and was surprised to be told that when they plugged in their computer, it is indicating poor quality DEF. I have had none of the usual dashboard messages about quality which I always thought was the only indication of a DEF problem. I didn't know it could just bring on the engine management light. They told me they have had a few XE's in with the same problem and a software update at the main dealer has cured them all. The fault code has been reset and the light is now off so I will wait and see if it re-occurs. If it does, I shall be contacting Jaguar and requesting that the software update is done at no cost as this is a well know ongoing problem with numerous cars.
 
#10 ·
BOBCDP said:
A few days ago the engine management amber light came on. The car is running perfectly with no indication of a problem other than the light being on. Today I took it in to my local garage and was surprised to be told that when they plugged in their computer, it is indicating poor quality DEF. I have had none of the usual dashboard messages about quality which I always thought was the only indication of a DEF problem. I didn't know it could just bring on the engine management light. They told me they have had a few XE's in with the same problem and a software update at the main dealer has cured them all. The fault code has been reset and the light is now off so I will wait and see if it re-occurs. If it does, I shall be contacting Jaguar and requesting that the software update is done at no cost as this is a well know ongoing problem with numerous cars.
I smell bullcrap from a dealer desperate for some income....
 
#11 ·
Indianajons said:
BOBCDP said:
A few days ago the engine management amber light came on. The car is running perfectly with no indication of a problem other than the light being on. Today I took it in to my local garage and was surprised to be told that when they plugged in their computer, it is indicating poor quality DEF. I have had none of the usual dashboard messages about quality which I always thought was the only indication of a DEF problem. I didn't know it could just bring on the engine management light. They told me they have had a few XE's in with the same problem and a software update at the main dealer has cured them all. The fault code has been reset and the light is now off so I will wait and see if it re-occurs. If it does, I shall be contacting Jaguar and requesting that the software update is done at no cost as this is a well know ongoing problem with numerous cars.
I smell bullcrap from a dealer desperate for some income....
Oh Ye of little faith!! :lol: :lol: :lol:

I think the local Stratstone is completely closed anyway, but what I intend to do if the light comes back on (and I have a sneaking suspicion it might :cry: :cry: :cry: ) is to contact Jaguar direct and very politely suggest they instruct the dealer to sort it out. If you don't ask you don't get!!

I once had an all singing, all dancing Panasonic microwave oven when they first came out with grilles etc. 15 years later, the inside of it was apparently nackered and about £250 to fix so I wrote to Panasonic pointing out how my whole house was full of their wonderful products and was therefore amazed that this one had thrown a wobller. They fixed it for nothing. Not so hopeful about Jaguar though...but I can try :) :) :)
 
#12 ·
BOBCDP said:
Indianajons said:
BOBCDP said:
A few days ago the engine management amber light came on. The car is running perfectly with no indication of a problem other than the light being on. Today I took it in to my local garage and was surprised to be told that when they plugged in their computer, it is indicating poor quality DEF. I have had none of the usual dashboard messages about quality which I always thought was the only indication of a DEF problem. I didn't know it could just bring on the engine management light. They told me they have had a few XE's in with the same problem and a software update at the main dealer has cured them all. The fault code has been reset and the light is now off so I will wait and see if it re-occurs. If it does, I shall be contacting Jaguar and requesting that the software update is done at no cost as this is a well know ongoing problem with numerous cars.
I smell bullcrap from a dealer desperate for some income....
Oh Ye of little faith!! :lol: :lol: :lol:

I think the local Stratstone is completely closed anyway, but what I intend to do if the light comes back on (and I have a sneaking suspicion it might :cry: :cry: :cry: ) is to contact Jaguar direct and very politely suggest they instruct the dealer to sort it out. If you don't ask you don't get!!

I once had an all singing, all dancing Panasonic microwave oven when they first came out with grilles etc. 15 years later, the inside of it was apparently nackered and about £250 to fix so I wrote to Panasonic pointing out how my whole house was full of their wonderful products and was therefore amazed that this one had thrown a wobller. They fixed it for nothing. Not so hopeful about Jaguar though...but I can try :) :) :)
When you said you took it to your local garage I thought you meant Jag dealer but I'm sure your local independent garage has no axe to grind :oops: :oops:
 
G
#13 ·
There seems to be a lot of DEF problems getting reported on here at present in various posts. Is this because of this Covid 19 restrictions on driving and the current hot weather? I am going shopping tomorrow and then a blast up the M6-M56-M57-M62 and then (to Barnard Castle) home. That will clear the transmogrifier and the urine dispenser. :lol: :lol: My Jag dealer is open for service, MOT's and repairs by appointment.
 
#14 ·
Indianajons said:
When you said you took it to your local garage I thought you meant Jag dealer but I'm sure your local independent garage has no axe to grind :oops: :oops:
Ah yes I should have made it plain that I had not visited the great silver square palace. This was my my local Jaguar garage where the receptionist wears overalls and they don't charge you for telling you what the computer says. :) :)

Vespa said:
There seems to be a lot of DEF problems getting reported on here at present in various posts. Is this because of this Covid 19 restrictions on driving and the current hot weather? I am going shopping tomorrow and then a blast up the M6-M56-M57-M62 and then (to Barnard Castle) home. That will clear the transmogrifier and the urine dispenser. :lol: :lol: My Jag dealer is open for service, MOT's and repairs by appointment.
My thoughts exactly. Although the car had not been anywhere from mid March until last week, it had been run for about 20 minutes a week and driven up and down our lane just to move everything. I drove it about 20 miles last week and it was fine. The light only came on on Monday when I went out.

I think your proposed trip is an excellent idea Vespa. Please make sure you can see ok and take a 4 year old with you as detailed under the new Cummings and Goings Law. I would do the same with maybe a trip to Snowdon, but I'm afraid we are still not allowed out in Wales, so no chance to clear out my transmogrifier. :lol: :lol:
 
#18 ·
Tomb said:
Got the car back today.

New catalytic converter fitted & road tested.

I had only driven 12 miles on my way home before the engine management light came on again.

:shock:

Back again to the dealer on Monday methinks....

.
At least if they've done it under the approved used warranty you've now got a brand new cat at no cost to yourself.

With all the issues coming up on here at the moment (I appreciate you only hear the bad on a forum) I'm kind of wondering if I regret not buying approved used instead of from an independent (I went for independent because they had the car I wanted, but there's obviously benefits to holding out for approved used if it comes with 12 months warranty)
 
#19 ·
To be fair to the garage they have actually offered to extend the approved used warranty for an extra 12 months for no charge making it a 24 month approved used warranty.

The dilemma for me is that I'm kind of losing faith in the car (not the dealer as I do think they are trying their best).

Changing the catalytic converter doesn't appear to have solved the problem & if they cant pinpoint the cause of the EML lighting up then maybe I should cut & run.

Not what I want to do but I guess I must have been lucky with previous cars (mainly Fords & Vauxhalls) & never had a problem like this. My 1st venture into the premium end of the market & the bleeding thing wont work properly.

Then again if this pattern of part replacements continues...by Christmas I'll have a completely new engine ;)

Of course if I do reject the car I'm back to having to find another motor... I'm not sure I can be bothered...... I might just commandeer my daughters wee Corsa!
 
#20 ·
I get that, I've had BMWs in the past and tbh I don't think other cars in this range are all that better.

It almost feels like the most risky option buying a 4-5 year old luxury car vs almost any other car purchase you could go for.....old banger you don't care if something does go work, older luxury car say 8 years old are much cheaper, still likely to have issues.

Any car could have major issues at any point in its lifetime, but if it happens to a £13-£15K car (potentially out of warranty) you're going to feel it way more than on a £7.5K older luxury car.

Ironically the more expensive cars are the most complex, use chains rather than belts, all adds up to potential issues it seems.

If you can get another 12 months on the warranty you could always keep the car a couple years, fairly risk free and then sell?
 
G
#21 ·
When cam belts, ie rubber, became the norm many people shunned those on favour of chain driven. The only problem with the XE is the designer who put the timing chains at the back of the engine. In theory they should easily last the life of the engine. As I mentioned my old MG Magnette was well over the 100000 mile mark when I sold it. I must admit it had regular oil changes at 3 month intervals and always had done. My grandfather owned it before me and bought it from the man, who when new, let my grandfather look after it for him. I bet that engine went on for another 100000 miles. It had an oil pressure of 45-50 psi all the time we owned it. I personally think that the 2 year oil change it a load of rubbish and it should be done annually. That is why, if, chains are failing, it could be the cause.
 
#22 ·
I don't know how common having the chain at the back of the engine is, but I know it's the same mistake BMW have made. Like you say they have every intention that the chain "should" last, but those BMW engines in particular were very unpredictable.

I think the BMW issue made Watchdog in the UK, but don't think BMW ever did anything to rectify the issue officially.

Edit: found the watchdog BMW info
https://www.bbc.co.uk/programmes/articles/23p5j5wzPtYflS7kFvmKVZf/bmw-deny-engine-failures-are-due-to-manufacturing-fault

May be some argument to stick to Jag official servicing and repairs based on BMWs response, as they were only helping owners who'd strictly used BMW official garages at the time.
 
#23 ·
Update time...

Car went into garage today & I was advised that the error indicates an issue with the catalyst gases.

The Catalytic Converter has been changed & they don't think its an issue with the sensors.

The dealer has said that they don't know what the problem is but that they will continue to try & get to the bottom of the issue.

I'm wondering if its time to call it a day & return the car ??

Its been 6 weeks since I bought the car & I've had it for around a week during that time.

They have increased the warranty from 12 months to 24 but even with that I'm becoming concerned.

Whatcha all reckon?
 
G
#24 ·
EGR valve possibly or the sensors in the exhaust. Give them another chance but tell them if it's not fixed this time then you will reject it as you have lost faith in the car. I bet it is something simple that is so simple it's overlooked. Tell them that you want a Jag FOC on loan until it's fixed. The fact that they have extended the warranty is a point of them trying to sort it out. Get that in writing as in two years it will be forgotten.
 
#25 ·
They have loaned me one of their Jags since this started.

It's a Jaguar dealer & the extra warranty will be added onto the 12 month Jaguar Approved Warranty that the car came with so will be in black & white on their systems with a confirmation letter to me.

I've been happy with the service from the dealer, its just the car that's been playing funny beggars :roll:
 
G
#26 ·
Well at least they seem decent with you and that extra warranty is worth it. I am sure they will get to the bottom of it and if not they will involve the specialist technicians that come from Jaguar. They will have to fix it anyway if you reject it, so they can sell it on.
 
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