TOPIX

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BOBCDP
Posts: 656
Joined: Wed Jun 22, 2016 8:51 pm
Location: Vale of Glamorgan

TOPIX

Post by BOBCDP » Fri Jul 24, 2020 4:56 pm

Has anyone had problems logging in to Topix? It has decided it doesn't want to let me in and comes up with this message: User access not possible, please contact the helpdesk for assistance. No idea what the help desk is and there is no link, so tried the forgotton password option. They sent me an email link and I was able to change my password. Tried to log in again, same result. :roll: :roll: :roll:
2020 - MY19 2018 R-Sport 30T AWD, Firenza, Adaptive Dynamics, Pano Roof, Touch Pro Dual,
40/20/40 Folding Seats. Heated s/wheel
2016- 2020 MY16 2015 R-Sport 180d, Auto, Yulong White,

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Kaikoura
Posts: 187
Joined: Tue Jun 09, 2020 6:16 pm
Location: Berkshire

Re: TOPIX

Post by Kaikoura » Fri Jul 24, 2020 5:27 pm

Which login option are you using? Authorised Repairer or Independent Operator. I just tried my login with the latter option and it worked fine.
Richard Green

I know what's wrong and if I could find it I'd fix it.

2016 XE R-Sport - HJ16XES (Cat); 2004 XKR convertible - RG04XKR (Animal); 1975 Triumph TR6 - HPR30N (Rob)

BOBCDP
Posts: 656
Joined: Wed Jun 22, 2016 8:51 pm
Location: Vale of Glamorgan

Re: TOPIX

Post by BOBCDP » Fri Jul 24, 2020 5:50 pm

Kaikoura wrote:
Fri Jul 24, 2020 5:27 pm
Which login option are you using? Authorised Repairer or Independent Operator. I just tried my login with the latter option and it worked fine.
Independant Operator. I have used it on and off for the last 4 years without any problem but now it has decided It doesn't want to let me in. Very odd.
2020 - MY19 2018 R-Sport 30T AWD, Firenza, Adaptive Dynamics, Pano Roof, Touch Pro Dual,
40/20/40 Folding Seats. Heated s/wheel
2016- 2020 MY16 2015 R-Sport 180d, Auto, Yulong White,

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Kaikoura
Posts: 187
Joined: Tue Jun 09, 2020 6:16 pm
Location: Berkshire

Re: TOPIX

Post by Kaikoura » Fri Jul 24, 2020 6:25 pm

BOBCDP wrote:
Fri Jul 24, 2020 5:50 pm
Kaikoura wrote:
Fri Jul 24, 2020 5:27 pm
Which login option are you using? Authorised Repairer or Independent Operator. I just tried my login with the latter option and it worked fine.
Independant Operator. I have used it on and off for the last 4 years without any problem but now it has decided It doesn't want to let me in. Very odd.

You could clear your cookies and try again. But don't hold your breath.

Just been on the site and cannot see a "helpdesk link" either. The only email I can find is this one: retailer@jaguarlandrover.com. They might be able to point you in the right direction.

Failing that you could try registering again.
Richard Green

I know what's wrong and if I could find it I'd fix it.

2016 XE R-Sport - HJ16XES (Cat); 2004 XKR convertible - RG04XKR (Animal); 1975 Triumph TR6 - HPR30N (Rob)

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Stephen
Posts: 1098
Joined: Sun Aug 30, 2015 4:09 pm
Location: Malta

Re: TOPIX

Post by Stephen » Fri Jul 24, 2020 9:19 pm

I've logged in just now - as an independent operator - and it worked fine too.
🇬🇧 MY20: S P250 RWD; Portofino Blue and Lt Oyster Windsor Lthr Seats with Ebony/Lt Oyster interior; 16-way electric dr mem fr seat; Style 1048 wheels; Gloss Ash Burr Veneer; Heated steering wheel; 380W Meridan System; Spare wheel; Rubber mats; S20B1

BOBCDP
Posts: 656
Joined: Wed Jun 22, 2016 8:51 pm
Location: Vale of Glamorgan

Re: TOPIX

Post by BOBCDP » Sun Jul 26, 2020 10:54 am

Thanks for replies.

Tried a few things without success. I can't really see any connection but I wondered if it is just a coincidence that I haven't renewed my phone app which ran out a few days ago. In the end I re-registered with new details and straight in. :D :D :D
2020 - MY19 2018 R-Sport 30T AWD, Firenza, Adaptive Dynamics, Pano Roof, Touch Pro Dual,
40/20/40 Folding Seats. Heated s/wheel
2016- 2020 MY16 2015 R-Sport 180d, Auto, Yulong White,

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