Mike87 said:
Martyn UK said:
The aircon service charge is not on. Is the service garage an official Jaguar approved?
Yes, it's definitely an approved dealership. Almost bought a car from them before I found my current car, as they're local.
Had to take it there for the service to be legit to enable me to keep my warranty going.
I noticed your comment above and if I read that correctly, they have told you that you have to go to them to keep the standard 3 year warranty valid. If they did, that is just an outright lie. You can take it to any approved dealership during the 3 year period.
Very sorry to hear your tale of woe which just seems to prove once again that garages very often see customers with no mechanical knowledge whatsoever as the "goose that lays the golden egg"
You should be able to expect a high level of honesty and service from any garage and especially from a manufacture approved dealership. Sadly this is not always the case and on so many occasions customers get ripped off for all those "unnecessary extras we can add on to the bill and get away with"
It might be worth investigating the history of your car. It would seem that so many of the low mileage ones were registered, not sold and then stored outside for long periods which can certainly cause degradation of discs. Mine was July 15 and I bought it in June 16 with 5500 miles on the clock. I found out from the DVLA by chance that it had SORN declared on it and was off the road for 6 months in the first year. I may have just been lucky, but my discs are fine (at least on the outside where I can see) and the car has now done 24000 miles.
As regards the air con as other have said, what the dealer has told you is complete cobblers. Mine was actually blowing warm air when I bought it and was re-gassed at 1 year, then again at 2 years and then at 3 years they finally changed the condenser saying they had found a very slight leak. They had found my front camera and pulled the plug out, but had failed to notice the rear camera which was recording conversations in the car. It was pretty obvious when I played the recordings back that they could not find the cause of the problem and in the end decided to try changing the condenser which was the cause of the problem all along. The car had it's first service at 2 years but never any mention of an air con service.
Sounds to me like your dealer has found a new way to to make easy bucks from all the unsuspecting punters. £1K for every 10 cars serviced, not bad at all!!
Its not that they said I need to go through them as a dealership to keep the warranty, sorry, I have been unclear.
They have said that they "always perform a service on the air con, for the benefit of the customer. Air con is a warranty item, but we always carry out a service as part of our work to ensure if you the customer needs to make a warranty claim, you can, but can only do that if the air con has been serviced"
So it requires its own service in order for me to have any back up regarding warranty on it.
As far as I was aware it was just a showroom/sales persons car. I did find out (soon after I bought it) that jaguar weren't aware of my purchasing the car, and didn't have me on record. So I needed to update them or I wouldn't be able to have any warranty at all. Odd situation. Its currently under manufacturers warranty, and in a year I believe, will roll over to approved warranty.
I can only hope jaguar come to a conclusion today, maybe they have already and i'll get a call from the garage soon, saying jaguar are happy to have the break discs and pads done on warranty.
They surely could not in all honesty, agree to it being wear and tear, they would then be admitting that jaguar parts, discs and pads are only good for less than 10,000 miles. Surely they'd see that as unacceptable? Because i do
I am very new the the jaguar family (first jag) and was hoping to have this entry level jag as an environmentally friendlier, more affordable to run option, so I could experience an exec car. Realising mots may be costly and services are £265, (without the topping up of liquids, which is fine, shouldn't be too much added on) I thought with it being so new, there shouldn't be such problems for a while.
So with a service costing over 5 times the set price, its disappointing