Warranty / Assistance documentation

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Chak59
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Location: Wirral

Warranty / Assistance documentation

Post by Chak59 » Thu Jul 12, 2018 11:56 pm

Purchased an approved used XE from Inchape Chester around a month ago but haven't received any documentation regarding the warranty or Jaguar Assistance. Do they still do paper copies or is everything now online?
Jaguar XE Portfolio D Auto 180, Italian Racing Red. 19" black alloys.


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BRC
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Joined: Mon Jun 25, 2018 8:01 pm
Location: Surrey

Re: Warranty / Assistance documentation

Post by BRC » Fri Jul 13, 2018 6:51 am

When I acquired mine a "Warrenty" booklet came with it which suggested I should present it when making a warrenty claim. Earlier this week i dropped the car in for some work and when I offered the booklet the dealer said they diid not need that. I guess if it is obvious from the registration plate and details the dealer can readily access then they can quickly establish if the car is under 3 years old.
Essentially I wouldn't let the lack of a paper warrenty hold you back but perhaps going forward you should ask and receive. I'm also assuming new cars still come with this paper copy and again one should at least ask.
Last edited by BRC on Fri Jul 13, 2018 8:03 am, edited 1 time in total.


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BLZeebub
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Location: Kent

Re: Warranty / Assistance documentation

Post by BLZeebub » Fri Jul 13, 2018 7:17 am

I got a letter and a booklet through the post about a week after getting my approved used XE.

B-)
All Black R-Sport with some gadgets. B-)


capese21
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Joined: Wed Dec 30, 2015 7:34 pm

Re: Warranty / Assistance documentation

Post by capese21 » Fri Jul 13, 2018 9:25 am

I got a letter and a booklet through the post about a week after getting my approved used XE.
Me to.

Just noticed that Jaguar Warranty is run by Car Care Plan Ltd.

Ed ;)


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Chak59
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Location: Wirral

Re: Warranty / Assistance documentation

Post by Chak59 » Fri Jul 13, 2018 11:22 am

Thanks for your replies.

I contacted Inchape Chester and was told that Jaguar dealt with warranty / assistance issues and could sometimes be slow (nearly a month?) and that I should call them. On calling Jaguar I was transferred to their outsourced provider (presumably Car Care Plan as stated above). They informed me that I wasn't registered for either warranty or assistance and to get back to the dealer. How I love being passed from pillar to post without anyone taking responsibility!

As Inchape Chester aren't very helpful, I've now escalated to Inchape's central customer services team to see what is going on. I'm guessing that Inchape Chester haven't bothered to register my car, but we'll see. Nice to know that I've been running around for nearly a month without the assistance cover!
Jaguar XE Portfolio D Auto 180, Italian Racing Red. 19" black alloys.


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Vespa
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Location: North West UK

Re: Warranty / Assistance documentation

Post by Vespa » Fri Jul 13, 2018 11:39 am

I never had a warranty booklet or card (like a CC) and never had a problem with warranty issues. I have extended the warranty and got an electronic booklet in an email along with a reference number.
R Sport 180 in Bluefire with loads of extras. ;)


Jagmpx
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Location: Northern Europe

Re: Warranty / Assistance documentation

Post by Jagmpx » Fri Jul 13, 2018 1:26 pm

Different country but I did get an extended warranty certificate on paper and e-mail from my local Inchape on the day I picked up my car.


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Chak59
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Location: Wirral

Re: Warranty / Assistance documentation

Post by Chak59 » Fri Jul 13, 2018 4:26 pm

<t>Well at least Inchape customer services are quick to reply.</t>

They've told me that I am indeed registered for the above, in direct contradiction to what I was told earlier by Jaguar. I called Jaguar to see what was going on and was told that I was registered - it had happened earlier this morning! Basically, if I hadn't raised the issue I wouldn't be registered, with all the potential aggravation that could entail. Imagine being stuck in the wilds and calling Jaguar assistance only to be told that they'd never heard of me!

It really isn't good enough from Inchape. They should be big enough to admit their mistakes - not go behind my back, register my car and pretend that it had always been registered. The email that I received from them was a copy and paste straight out of the customer services fob-off manual. "We apologise for any inconvenience". "Further training will be provided to staff if necessary". The sort of thing I would expect from an energy / telecom supplier - not a supposed premium brand like Jaguar.
Jaguar XE Portfolio D Auto 180, Italian Racing Red. 19" black alloys.


capese21
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Joined: Wed Dec 30, 2015 7:34 pm

Re: Warranty / Assistance documentation

Post by capese21 » Fri Jul 13, 2018 5:04 pm

Mistakes happen. Move on. Enjoy your XE.


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Chak59
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Location: Wirral

Re: Warranty / Assistance documentation

Post by Chak59 » Fri Jul 13, 2018 5:55 pm

Don't worry, I'm enjoying the XE!

I just wish Inchape could act like gown-ups and say "Yes we made a mistake and have now rectified it" rather than wasting my time with calls and emails to customer services.
Jaguar XE Portfolio D Auto 180, Italian Racing Red. 19" black alloys.


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