24hr discount on XE cup holder cover

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Draxxster
Posts: 40
Joined: Wed Oct 03, 2018 7:23 pm
Location: United Kingdom

Re: 24hr discount on XE cup holder cover

Post by Draxxster » Sat Jan 05, 2019 7:16 pm

Well I've still not received my complete order - ordered 13/10/18! I'm now getting slightly frustrated.

The first one arrived (eventually) without the soft rear.
Dave allegedly shipped the rear part which I could attach myself, this never arrived. Early December Dave apologised and said he sent a complete new cup holder cover. Again this has not arrived! And now he's not replying to my email.

The product is great (even though mine is only half complete), but I can't recommend this company due to the constant appalling delivery they use, things just do not arrive!

Dave, if you're reading this please can you find out where my complete cup holder is and please please change the way you ship orders, it's shockingly bad.

Sorry for the public post, but nothing else is working!


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PhilB
Posts: 5470
Joined: Mon Aug 17, 2015 12:57 pm
Location: South Buckinghamshire

Re: 24hr discount on XE cup holder cover

Post by PhilB » Sun Jan 06, 2019 8:21 am

Draxxster wrote:
Sat Jan 05, 2019 7:16 pm
Sorry for the public post, but nothing else is working!
Are you getting no luck with the phone numbers as posted on his website?
XE S 380, Storm grey Pics Black venoms/black pack, 18 ways, BSM, 40/20/40, ICTPro 380, parking pack, spare wheel.
Previous: 2015 XE S 340, British Racing Green.


Draxxster
Posts: 40
Joined: Wed Oct 03, 2018 7:23 pm
Location: United Kingdom

Re: 24hr discount on XE cup holder cover

Post by Draxxster » Sun Jan 06, 2019 1:17 pm

PhilB wrote:
Sun Jan 06, 2019 8:21 am
Draxxster wrote:
Sat Jan 05, 2019 7:16 pm
Sorry for the public post, but nothing else is working!
Are you getting no luck with the phone numbers as posted on his website?
I also posted this on their Facebook page and Dave did get back to me. Saying he will check the tracking on Monday.

He also said he had emailed me back, but I haven't received an email (spam etc all checked).

It's a real shame as the products are actually really good!


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PhilB
Posts: 5470
Joined: Mon Aug 17, 2015 12:57 pm
Location: South Buckinghamshire

Re: 24hr discount on XE cup holder cover

Post by PhilB » Sun Jan 06, 2019 3:18 pm

Ok, thanks for the info.
I'll leave this topic on here but I'm going to lock it up.
It means people can still see the goods and can buy them via the website.
I am however, not going to have people having to use these forums to get issues with orders solved which should be done by the vendor by email etc on HIS website.
Advertising goods on a forum brings with it the responsibility to regularly visit that forum and respond quickly to concerns and issues.
Judging by the posts on here this still isn't happening despite me mentioning it previously in this topic.
Topic Locked.
XE S 380, Storm grey Pics Black venoms/black pack, 18 ways, BSM, 40/20/40, ICTPro 380, parking pack, spare wheel.
Previous: 2015 XE S 340, British Racing Green.


Locked

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