Collection day disappointment

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Marsh
Posts: 48
Joined: Sun Aug 25, 2019 4:22 pm
Location: Wirral

Re: Collection day disappointment

Post by Marsh » Sat Feb 15, 2020 8:29 am

Ian0304 wrote:
Thu Feb 13, 2020 2:08 am
That’s a real shame as I agree they don’t become available too often in the colour and spec you want. Good luck with the new search. Did you manage to resolve the rattle in the drivers door?
They said they couldn’t replicate the rattle in the door, nor find the source of the leak.

Ian0304
Posts: 111
Joined: Mon Aug 19, 2019 8:56 pm
Location: Preston

Re: Collection day disappointment

Post by Ian0304 » Sat Feb 15, 2020 12:21 pm

Yeh appears to be a very common response that!
XE R-Sport 25D AWD, grey, 14 way memory seats/folding mirrors, advanced park, meridian, black pack, privacy, split/folding rear seats.

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Chak59
Posts: 43
Joined: Fri Jul 06, 2018 4:37 pm
Location: Wirral

Re: Collection day disappointment

Post by Chak59 » Sun Feb 16, 2020 5:15 pm

I'm actually quite shocked by your experience with a supposedly premium brand. So much for the 165 point pre-sale inspection!
Jaguar XE Portfolio D Auto 180, 2017, Italian Racing Red. 19" black alloys.

Marsh
Posts: 48
Joined: Sun Aug 25, 2019 4:22 pm
Location: Wirral

Re: Collection day disappointment

Post by Marsh » Tue Feb 18, 2020 7:32 am

I still haven’t received my refund either.

They owe me £24,500 as I paid cash for the car.

I’m in a position where I haven’t got a car and I can’t buy another one until I receive the cash.

The whole thing has turned into a real headache.

Marsh
Posts: 48
Joined: Sun Aug 25, 2019 4:22 pm
Location: Wirral

Re: Collection day disappointment

Post by Marsh » Tue Feb 18, 2020 7:34 am

And they have the car back up for sale

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PhilB
Posts: 6954
Joined: Mon Aug 17, 2015 12:57 pm
Location: South Buckinghamshire

Re: Collection day disappointment

Post by PhilB » Tue Feb 18, 2020 8:00 am

I would contact the dealer principal (better in person if you can) and request your refund.
Make it quite plain that if they delay any further you will instruct solicitors which will include additional costs for your inconvenience and also make a formal complaint to Customer relations.
Don't leave the dealership without either a cheque in your hand or a bank transfer done.
2019 Evoque P300 HSE, Carpathian Grey.
2017 XE S 380, Carpathian grey.
2015 XE S 340, British Racing Green.

Deleted User 732

Re: Collection day disappointment

Post by Deleted User 732 » Tue Feb 18, 2020 8:04 am

PhilB wrote:
Tue Feb 18, 2020 8:00 am
I would contact the dealer principal (better in person if you can) and request your refund.
Make it quite plain that if they delay any further you will instruct solicitors which will include additional costs for your inconvenience and also make a formal complaint to Customer relations.
Don't leave the dealership without either a cheque in your hand or a bank transfer done.
To add to that ASAP don't delay!

Marsh
Posts: 48
Joined: Sun Aug 25, 2019 4:22 pm
Location: Wirral

Re: Collection day disappointment

Post by Marsh » Tue Feb 18, 2020 8:09 am

PhilB wrote:
Tue Feb 18, 2020 8:00 am
I would contact the dealer principal (better in person if you can) and request your refund.
Make it quite plain that if they delay any further you will instruct solicitors which will include additional costs for your inconvenience and also make a formal complaint to Customer relations.
Don't leave the dealership without either a cheque in your hand or a bank transfer done.
I live 4 hours from the dealership. They have until today otherwise I am taking it further.

Marsh
Posts: 48
Joined: Sun Aug 25, 2019 4:22 pm
Location: Wirral

Re: Collection day disappointment

Post by Marsh » Tue Feb 18, 2020 8:17 am

I’m not sure what the rules of naming and shaming of dealers is on this forum but If it’s not resolved today, I will post the whole saga on here, including the ref of the vehicle.

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PhilB
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Joined: Mon Aug 17, 2015 12:57 pm
Location: South Buckinghamshire

Re: Collection day disappointment

Post by PhilB » Tue Feb 18, 2020 8:43 am

Marsh wrote:
Tue Feb 18, 2020 8:17 am
I’m not sure what the rules of naming and shaming of dealers is on this forum but If it’s not resolved today, I will post the whole saga on here, including the ref of the vehicle.
No problems at all if it's true.
I would suggest posting in the Jaguar Customer Relations section so they are aware of the behaviour of one of their dealers and may even be able to "grease the wheels" somewhat as they have done in the past.
2019 Evoque P300 HSE, Carpathian Grey.
2017 XE S 380, Carpathian grey.
2015 XE S 340, British Racing Green.

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