hi, just wondering if any updates on a solution for this issue... same problem 2016 (2017MY).

 

My 2016 (2017MY) has the same problem and I am using a Three SIM. I think Jaguar are getting their software from Fujitsu (Post Office joke).

 

My 2017 is exactly the same and I have the 3 sim! Not had traffic updates for over 6 months and last month I was signed out of my account and get the same message about a problem at their end and to try again later! I've also searched but have found no solution! 🙁

 

Hi all - so doing a search on the same "Sorry. There was a problem on our end. Please sign in later" message as @Nobbyk had, on a 2016 XF rather than XE (but they're pretty similar right), I landed here!
I actually didn't have an issue with signing in initially (I think) but mid-last year noticed I wasn't getting traffic updates after I renewed with another 3 years Live Navigation (I have been getting traffic fine for previous few years with same SIM card - which is on contract BTW and still plenty of data left). Re-signing in seemed to make no difference. I searched and found a solution, that is to remove my profile from the car (Navigation->Edit->Delete) and then go back in and create a new profile with my existing account. All good - but now I get the above mentioned message and searched on that.

At that point, I contacted Jaguar support and someone there asked me to check a few things re SIM card connection and without resolving it at the time I now have an incident number open and awaiting a problem manager to contact me. But searching the net and reading the above I'm not holding my breath and sounds like I'll be asked to do a software update which I won't do with risk of it trashing the IMC - not unless they agree in advance they can and will install a new replacement one at their cost - a fat chance!!

Things I tried:
1 - enabling Wifi so it's connect to my house wifi (strong signal)- all fine, but still get same msg logging onto Navigation
2 - disable wifi, reset data usage count on SIM back to zero, tried browsing web to use up some data - was able to do this ok so data does appear to be ok, then went back to mobile data setting and checked - yup data usage gone up. But still same msg trying to log onto Navigation
3 - disabled mobile and enabled Wifi in case earlier. Checked web browser first and could access google etc, and then tried logging on - but still get that msg.

So I know a couple of you have said, try a Three SIM card. I don't see how or why that would work when I can get net access via Wifi bypassing mobile data altogether and it still doesn't work, but I'll give it a try. I'll post another reply on here if it works or not. If not I'll take further action against Jaguar and Here but we'll see!

Cheers,
Gareth
Current: 2016 XF 3.0S, previously 2004 XF 3.0D

 

Hi guys
inserted the new 3 card and it connected the account within seconds, so far so good !

 

Another "win" for this XE forum.

 

I am also using the 3 Data SIM, which has worked fine until now. But I am no longer able to log in with it. The problem does not appear to be the SIM.

Also tried contacting HERE, which was the Jaguar customer support suggestion. The words chocolate and teapot spring to mind.

 

Im willing to bet this still wont work for you but hopefully it does. I am using that 3 SIM and all connectivity issues are fine. Still wont sign in to my InControl account and get same error message about being issue at their end.

 

You really are using the wrong type of sim, you need a data only sim, any other type have been known to cause issues in the past.
Most on here use one of these:-

Amazon.co.uk

The 12gb version (shown) gives me more than enough data for 1 year.
There is also a 24gb version for, frankly, not much more money:-

Three: Mobile broadband data SIMs

Mobile broadband data SIMs

www.amazon.co.uk

No need for texts etc to activate bundles or whatever, simply put the sim in and away you go.
You can set data limits or check data usage from within settings.

 

No need for texts etc to activate bundles or whatever, simply put the sim in and away you go.

Exactly.
Press out the micro sim from the card (never the nano sim as it won't fit).
Put it in making sure it clicks home fully.
Turn on mobile data and it will work.
Biggest killers of data on the sim are using it as a mobile hotspot and using "streetview" on the maps.
You don't need anything else activated in the connectivity menu .

 

unfortunately jlr is light years behind the others regarding infotainment system

 

So, an update of where I am. After purchasing three Sim cards, I need one for SWMBO and her F Type, all Vodaphone, I have managed to sign in, however, I'm not sure how I'm going to extend data on the card as I can't receive txt to active a 'bundle' from Vodaphone. Secondly, tried the same Sim Card in the F Type and same bloody message? Can't work it out, so talking to Jardine's to see if they can shed any light on the issue. totally baffling when you consider BMW do it all over the air!

 

As stated by others, the 3 sim is the one to use! I'm on my 2nd one with no issues! Did you try my suggestion of connecting to your home WiFi or using your phone as a WiFi hotspot and connecting that way?

 

Thought I would try Jaguar customer support again to see if they can resolve the "Sorry. There was a problem on our end. Please sign in later" problem. This was the response I received:

"I am sorry to hear that you remain unhappy. HERE are separate entity and not part of Jaguar Land Rover so we do not have an internal channel to contact hem on. Should you wish to contact them then please visit their website and select the contact us section which will give you more information."

 

Have same issue and my car was updated to latest software after IMC module trashed. They simply do not have a clue whats going on. Car been into dealers twice who said everything ok and that its an issue with HERE. Called Jaguar who say they cant communicate with the vehicle. Utterly astonishing that they cant seem to fix it. Ive actually given up now and just use google maps via android auto.

 

I have a similar problem with not being able to sign in to the navigation system. I get the same error message on the screen. I have been told by customer support that it is a HERE problem and is due to the vehicle software being incompatible (version too old) with the current HERE system. Customer support suggested taking the car to a dealership for a software update. When I pointed out that the dealership I bought the car from refused to do an update the guy at customer support admitted the update might trash the IMC module. My vehicle is 2016 (2017MY).

 

Yes, I can log on to Jaguar In Control, I assume thats what the car wants me to sign into or register? Picture attached.

 

Have you tried to connect your car to your home WiFi? If you can't get close enough to connect to your home WiFi, use your phone as a WiFi hotspot so you can use your phone network to connect your account. That way you'll know if it's the sim that's at fault.

 

You can log in to your Incontrol account on a PC. At least this will tell you whether it is account or car problems.

 

Turn the limit off in case it's screwing things up.
Turn roaming off - not needed as it's a Vodafone sim.
In fact turn all the boxes off except "Mobile data" and see how you go.
Sims that have been authorised or needed putting in a mobile to get them going have often caused issues.

 

Yes, Vodafone 21gb for a tenner from Asda. The system sees it and shows as 4g as per my pics.

 

These replies are not helpful to the OP. He has the InControl Pro which uses a SIM card to access the internet for additional features.

Have you definitely put in a data SIM @Nobbyk ?

 

Perhaps you can help him then.

 

I believe you've only had the car a short time? I don't know much about the ICE and less about the "InControl" system on the XE but the fact you have put a sim in a slot concerns me if you just need the nav system. The car has it's own telematics system and connects to DAB and GPS as well as the usual FM broadcasts. AFAIK I have no additional sim in my car but if yours had one before it may still be registered with the previous keeper. Your Jag dealer or Jag Cust Service should be able to update this. HTH - good luck!

 

With respect guys, I don’t know where a phone or watch comes into play, or autosleep mode ? I’m just dying to sign in on the navigation menu, ie, on start uo, if you select navigation, it asks you to ‘sign in to your account’

ive tried both options, sign in and register, but get different messages in both options.

sign in says’ problem our end, please try later’ and register says ‘ no internet connection, make sure you are connected to the internet’

i have a 5gb SIM card in the slot, unlocked and screen says I have 4g

i am lost !

 

Have a look at my post here as it may be worth trying,

Car asleep for 4 days

Well, the ridiculous "gone to sleep and will awake after next start up" message has appeared in the Incontrol app. Is there any one else experiencing this? It seems common on the "Pace" sites with the usual old telephone reset. Press button A to connect press button B to get a new post on EX...

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