Hi John,

It says in the Owners Handbook that:

1. There are two back-up batteries that maintain full [Emergency call] system operation, in the event that the vehicle's battery is disconnected or disabled. The batteries are guaranteed for 3 years. When the batteries require replacement, SOS Limited displays in the message centre. Consult a retailer/authorised repairer for replacement batteries.

2. If a fault is detected with the Jaguar SOS Emergency Call system, then the SOS Limited message will be displayed in the Message centre. If this occurs, the vehicle can still be driven, but consult a Retailer/Authorised Repairer at the earliest opportunity.

So it's either the batteries - unlikely given that the car is new - or a fault has been detected with the system.

 

Yes I read that in the handbook but thank you. I guess I need to call the dealer as there is not a lot I can do.

Regards John

 

I've had this a couple of times but I just put it down to weak or no phone reception as it then disappeared.

 

I've had this a couple of times but I just put it down to weak or no phone reception as it then disappeared.

Thanks Phil. You would think you would have a good signal in the middle of coventry. I will check it again later.

Regards John

 

Message cleared yesterday for an hour but is back on today.

Regards John

 

Message cleared yesterday for an hour but is back on today.

Bugger.
Best to have the dealer look at it then I'm afraid.

 

Yes. Just spoke to them and they said I need to book it in. Three days old with 109 miles on the clock.

Regards John

 

Yes. Just spoke to them and they said I need to book it in. Three days old with 109 miles on the clock.

Mine was less than a week old and had the engine management light come on.
Jag assist techie found a fault with the fuel pump module.
Turned out to be a loose earth but in the early days there were lots of issues with earth cables not being done up properly.
:roll:
Hopefully it's the only glitch you will have.

 

Have no fears about the problem occurring after only 100 miles. I've been put through a rapid learning curve with the XE, to finally realize how "no longer like a 20th Century car" these new vehicles are, especially the performance ones.

When you get a caution message like that, (mine was for a loose side airbag wiring harness) I think of it as cool that my car can actually self-diagnose and detect an issue that, in the past had to wait until a part had actually broken down somewhere or a gloppy-doodle sound coming from the bonnet.

Want to experience an incredible surprise?
After a day's journey, when you bring the car back to your home, if your garage or driveway is calm and silent,... park the car, turn it off, and just sit patiently in the driver's seat, listening to the cabin... There are half a dozen different modules, relays, "systems", that you hear switching over, turning on/off, powering down, each at its own prescribed time, all AFTER you've turned the ignition off.
It's eerie, but also marvelous. The car is always doing something behind the scenes that is somewhat far away from our mechanic notions of what "a car" ought to be doing.

I would also like to add a bit of advice: When you're on the road, and you witness any sort of warning message or caution light come on, take is as an opportunity to TEST the "Optimized Assistance" switch located in the console over your head. Push that blue button, and speak directly with Jaguar-central. Your VIN and location should be transmitted to their monitor screen, confirm that they know you and give clear advice to you, etc. It's better to assess your link to Jaguar now, than to wait for a real problem or emergency.

This is YOUR Jaguar. Put it through its tests, and enjoy the results.

 

Not impressed at all. Phoned dealer yesterday and tried to speak to somene in service, nobody free. Phoned 9:00am this morning and two more calls, nobody available. On the third cal the very nice lady said "We will call you back to save you keep calling in". We are nearly three hours from that conversation and nothing.

Regards John

 

Five hours now. I did phone again 2 hours ago and again was told I would be phoned back. At least Dick Turpin wore a mask. They have got my money. I supose thats all they are bothered about.

Regards John

 

I know it can be a pain and it doesn't help you but I have found the best way to deal with service depts is to actually go there and walk in.
Then they have to deal with you.
Mine is a 20 minute drive away but in one case they fixed it there and then.

Probably too busy fixing F-Paces.
:lol:

 

Not got a phone call yet or an email so I will do as Phil says and drive over in the morning and kick up a fuss.

Its a shame it was perfect for 45 miles.

Regards John

 

Done as Phil suggested and turned up at the dealers 10:00am. I must say in person they were very helpfull. Took the car straight into the workshop. They offered me a car but I decided to wait. It took them two hours (nearly) to trace the fault which turned out to be a loose connection. Hopefully all sorted as I love the car.

Regards John

 

Seems that whichever robot does up these Earth connections needs firing. Has been a problem for many owners on here since the very beginning.

 

John, now it's perfect, a pic in the Members Gallery would be nice

 

I had this problem with my XE after around 10,000 miles
It needed some telematics unit or something and I had to drive a loan car for 3 weeks as the part was on back order with Jaguar!

 

They said it was a loose wire connected to the Telematics unit. Its all working now so hope its fixed.

Regards John